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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement.

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Mixpanel Analytics In-Depth Review: Is There a Better Alternative?

Userpilot

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. You can contact sales and decide on a custom plan and pricing.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

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How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]

Userpilot

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Book a demo to give it a try.

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Heap vs Google Analytics: Which Analytics Tool Is Better?

Userpilot

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. respectively. What is Heap?

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Book the demo to find out more! Enterprisecustom pricing. Userpilot pricing.