Userpilot

JUNE 7, 2024

Implement a customer loyalty program with points, tiers, or anniversary rewards to incentivize ongoing engagement. Set up a referral program to incentivize customers to become brand advocates. Introduce advanced features through secondary onboarding to drive upgrades and increase customer lifetime value. Loyalty program.

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. 10 real-time customer engagement examples and strategies for SaaS.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. Effective strategies for tertiary onboarding: Introduce users to brand-new features.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Product Innovation Educators

JUNE 3, 2024

Social Media Listening Monitor social media channels to understand what target customers are saying about your brand, products, and competitors. ” Use market research techniques to uncover latent needs customers can’t always articulate. So get out there and start talking to your customers!

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Userpilot

FEBRUARY 27, 2023

Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app. You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Looking for the best tool for customer feedback? Here’s how customer feedback tools help.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 29, 2022

Offer personalized onboarding tours for each user segment. Personalization is key; the result from this Salesforce research shows that fifty-two percent of consumers are likely to switch brands if a company doesn’t make an effort to personalize communications to them. Apply gamification to your product tours to improve user engagement.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

SEPTEMBER 29, 2022

In order to do this successfully, you need to have a solid customer engagement strategy in place. Customer engagement is enabling customers to interact with your brand on an ongoing basis through any channel of their choice. Collect customer feedback at multiple touchpoints and act on it.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

FEBRUARY 21, 2023

Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app. You can use survey templates out of the box, customize them to fit your brand and UI and trigger them contextually using segmentation. Looking for the best tool for customer feedback? Not exactly what you’re looking for?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app. You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Looking for the best tool for customer feedback? No-code branding is also preferable.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. One that would allow them to build sophisticated in-app experiences such as branched interactive walkthroughs with steps triggered by custom events, welcome screens, tooltips or microsurveys to collect user feedback and NPS.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

SEPTEMBER 28, 2022

Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Customer service is the interaction that occurs when a user runs into problems and emails, calls customer support, or visits your self-serve support center. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

OCTOBER 23, 2022

Customer service can make or break your relationship with existing customers. On the other hand, good customer service will boost customer satisfaction, increasing customer retention. Unite customers around a shared mission. Monitor in-app user behavior and make data-informed decisions.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

FEBRUARY 21, 2023

The latter can help reduce CAC, lower customer support and success costs, and generate higher customer satisfaction. On that note – real-time, event-based triggering is an important feature of a product growth platform that only a few solutions on the market currently offer. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 20, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Ability to customize each interactive guide to fit your brand and style.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Ability to customize each interactive guide to fit your brand and style.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. On that note – real-time, event-based triggering is an important feature of a product growth platform that only a few solutions on the market currently offer.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. What follows is a lightly edited transcript of the event. We are announcing three brand new products today.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118