Gainsight

SEPTEMBER 26, 2023

Unlike traditional customer education, which is the discipline of training customers manually via ad-hoc sessions, PDFs, webinars, and 1:1 calls with CSMs, digital customer education delivers high-quality, interactive, and on-demand resources to customers at scale. Certifications.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

TIBCO - Thought Leadership

JUNE 10, 2020

I recently teamed up with Austrian customer Raiffeisen Bank , Dutch partner Connected Data Group , and German partner QuinScape to deliver a webinar entitled “Next-Generation Data Virtualization Has Arrived.” So the “Group” term in your Connected Data Group brand is intentional. Raiffeisen Bank who spoke at the webinar is another.

Data Visualization 124

Data Visualization Analytic Tools Automotive Webinar 124

Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Effective strategies for tertiary onboarding: Introduce users to brand-new features. To invite users to a webinar, use slideouts.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

Userpilot

AUGUST 29, 2022

Better brand loyalty and more upsell opportunities are also benefits you’ll enjoy. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training. An example of live training can be webinars delivered through Youtube or any similar platform. Details in the article).

Analytic Tools 78

Analytic Tools Feedback Software Customer Experience User Testing 78

Userpilot

OCTOBER 16, 2022

Create communities around your brand to connect directly with customers. Host webinars to educate and interact with your audience. When customers feel understood and aligned with your product and brand values, your sales will increase—and thus, your conversion rates. Increased customer loyalty and retention.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

AUGUST 24, 2022

Customer enablement equips your customers to get the most out of your product, which naturally increases their appreciation of your solution and brand. This turns them into loyal customers who will act as tireless brand advocates. For this, you can use gamification elements like badges, certifications, loyalty points, etc.

Feedback Software 76

Feedback Software User Testing Customer Experience Customer Feedback 76

Userpilot

SEPTEMBER 30, 2022

It’s the sum of a customer’s digital interactions with your brand. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. One of those improvements could be better in-app guidance.

Customer Experience 75

Customer Experience User Testing Data Visualization Feedback Software 75

Userpilot

OCTOBER 15, 2022

Some customers prefer real-time communication with an actual human, such as phone calls or live webinars , so give them those experiences with the right balance between human and digital interactions. Celebrate important milestones and motivate customers to engage with certificates, badges, or fun characters. source: zingle.com.

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Gainsight

SEPTEMBER 22, 2023

Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar? Thought Leadership Think of any well-established company. What do they have in common?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 2, 2022

The resource center created with Userpilot is totally customizable, in the sense that you can choose your knowledge base design and structure, and create a help center that feels unique to your brand. You can include different content formats in your help widget —video, in-app flow triggers, webinars, articles, feedback, etc.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 93

B2B User Testing Research Software Analytic Tools 93

ProductPlan

APRIL 5, 2022

They’re in the marketplace representing your brand and product. Naturally, not everyone is available for your lunch-and-learn or wants to attend a webinar on a random Tuesday morning. Create a formal certification program for more complex product offerings. Develop “self-service” materials and training in order to scale.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

They’re in the marketplace representing your brand and product. Naturally, not everyone is available for your lunch-and-learn or wants to attend a webinar on a random Tuesday morning. Create a formal certification program for more complex product offerings. Develop “self-service” materials and training in order to scale.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you. They actively promote your brand and never miss anything you say. Sounds too good to be true?

Feedback Software 78

Feedback Software User Testing Customer Experience Onboarding KPIs 78

Userpilot

SEPTEMBER 29, 2022

Customer engagement is enabling customers to interact with your brand on an ongoing basis through any channel of their choice. Host virtual customer engagement events such as webinars. The surest way to ensure that is by keeping them engaged with your product and brand. Read along to learn how you can develop and implement this!

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

MARCH 11, 2022

Check out the Product Adoption School , User onboarding on-demand webinars (both powered by Userpilot), Product School Online Courses , Learn ProductLed Growth, and Bart Jaworski’s course on Udemy. It is based on responses from 65,000 users and over 220 brands and lets you see how your SaaS compares to your competitors.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Gainsight

OCTOBER 17, 2023

For example, many academies are completely customizable, allowing you to tailor the look and feel of your academy to other brand touchpoints, including your website and app. You want a vast content library, in-depth courses with detailed learning paths, and certification programs that help your customers achieve product mastery.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

Userpilot

SEPTEMBER 28, 2022

Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Add human touch to customer interactions with webinars. Customer experience (CX) is the sum of a customer’s perception after direct or indirect interactions with your brand. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

NOVEMBER 29, 2022

A notification banner inviting to a webinar in Userpilot. Personalization is key; the result from this Salesforce research shows that fifty-two percent of consumers are likely to switch brands if a company doesn’t make an effort to personalize communications to them. A Step-by-step guide to building your product tour. Source: Calendly.

Feedback Software 91

Feedback Software Analytic Tools Research Software Onboarding KPIs 91

Antwak Blog

APRIL 8, 2021

Skills Certifications ? It could be as basic as participating in a webinar or taking an international trip. In some industries #softskills like empathy, adaptability and active listening are placed beside degree qualifications. So, Always remember this: Education ? Knowledge Degrees ? Competencies. Always carry a note and a pen.

Education 52

Education Customer Experience Differentiation Certifications 52

Intercom, Inc.

NOVEMBER 21, 2019

Today we’re excited to launch a brand new learning platform called Intercom Academy : a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career. We’ve always placed a high value on educating our customers and helping them get the most value from Intercom.

Seminar 23

Seminar Feedback Software Customer Experience Education 23