Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Our mission – the change we want to create – is to make internet business personal. Why is this principle important to teams at Intercom?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Intercom, Inc.

SEPTEMBER 21, 2022

And with that explosion in addressable market came an explosion in customer service requests. Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated. Clunky legacy support tools make it hard for support agents to find the right information quickly.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Market research, differentiation, and positioning are necessary to prepare for the product launch. Are you ready to dig in?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Intercom, Inc.

JUNE 22, 2020

Chats and Posts: In Intercom, you can send outbound chats and posts in both mobile and desktop apps. Posts are primarily used to promote major product updates and tend to be more visually appealing. In-app messaging is a great tool to provide valuable tips and remind users why they should continue using your app.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

ProductPlan

MARCH 17, 2020

upsell new services). Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common outbound effort activities include: Competitive differentiation. A product strategy includes a product vision statement (e.g., Product development.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

SEPTEMBER 7, 2022

It’s no secret that customer experience is the key differentiator for online customers today. Intercom dynamic content leverages your existing customer data to allow you to create highly targeted rules, so you can be sure your posts reach the right audience at the right time. The ability to expose A/B testing variant reports.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118