Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. You need not set up custom events.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You must have a clear idea of the events that drive users back to your product and how often this happens. This gives you a measure of the retention rate and helps you identify events that improve retention.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started! It’s also possible to schedule your emails. Product Mapper.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started! Onboarding checklist editor. Checklist preview.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. When a mParticle customer creates an event in their app, the events forward to Apptentive. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JANUARY 8, 2024

By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. This expands your reach to a broader audience and adds credibility to your brand. Watch our on-demand webinars and view Userpilot’s upcoming live events.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth. But what strategies work?

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Userpilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Build a customer journey map to make sure you’re hitting all the touchpoints and understanding how customers engage with your brand at every moment. Creating user segments in Userpilot.

Analytic Tools 89

Analytic Tools User Testing Research Software Feedback Software 89

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. Sponsor us.

Agile 177

Agile Feedback Software Product Research Software Review 177

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. Educating people on what’s happening in the industry. Intent stage (MoFu). The stage where a lead becomes a free trial user. Userpilot ’s blog.

B2B 93

B2B Analytic Tools Feedback Software Data Visualization 93

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

Analytic Tools 56

Analytic Tools Research Software Education Customer Experience 56

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

MARCH 21, 2024

Analyzing customer behavior with feature tags and event tracking to identify and address friction points. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. This way, you can encourage users to adopt your app and stay with your brand for longer.

User Testing 90

User Testing Analytic Tools Research Software Feedback Software 90

Userpilot

FEBRUARY 6, 2023

Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. To dive even deeper, set track custom events to understand user engagement. Review the feedback to see what you can improve on to predict and prevent future churn. Tracking custom events in Userpilot.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

APRIL 29, 2024

When customers feel understood and valued, they are more likely to stick with a brand. Different types of customer segmentation strategy We distinguish a few customer segmentation models : Demographic segmentation : Groups customers based on attributes like age, gender, and education level. Next, segment them by their in-app behavior.

Customer Experience 84

Customer Experience User Testing Customer Feedback Analytic Tools 84

Mind the Product

APRIL 21, 2020

Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services.

Product Research 167

Product Research Customer Experience Feedback Software Research Software 167

Userpilot

DECEMBER 19, 2022

Educate users to drive customer success. Your initial onboarding is critical because it’s the first interaction a customer has with your brand. Your power users will be excited to help promote your brand. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice.

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 89

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Engaging regular and resurrected users with educational content when it’s most relevant for them. Who are resurrected users?

Customer Experience 76

Customer Experience User Testing Customer Feedback Onboarding KPIs 76

Userpilot

DECEMBER 3, 2022

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Potential customers analyze competing products and read reviews.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Customer Feedback 86

Userpilot

AUGUST 2, 2023

Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. These emails aim to promote products, services, special offers, future campaigns, or events to generate sales, increase brand awareness, or drive customer engagement.

Data Visualization 79

Data Visualization Analytic Tools Customer Experience User Testing 79

The Product Coalition

AUGUST 8, 2023

Live streaming is one of the most loved ways for content creators to connect with their audience and promote the brand. This helps creators establish a deeper relationship with their subscribers, eventually leading to an improved brand image. This kind of live event streaming is used to connect people worldwide.

Analytic Tools 116

Analytic Tools Feedback Software Data Visualization Technical Review 116

Userpilot

JULY 15, 2021

A guide on how to pick the best onboarding software. Onboarding is the ongoing process of educating users about a product. The best onboarding software on the market is Userpilot. But what many SaaS executives forget is that primary onboarding is only the first step in what should be an ongoing journey of customer education.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. A high churn rate leads to low customer lifetime value and a negative brand image. Customer reengagement software to consider: Userpilot, Drip, Hubspot. It also affects your brand image.

Feedback Software 84

Feedback Software Analytic Tools User Friction Customer Feedback 84

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Customer Experience 82

Userpilot

OCTOBER 27, 2022

There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. In this post, we’ll discuss exactly that – which customer feedback tool is best depending on the different criteria that companies looking for customer feedback software typically have. Let’s dive in!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

SEPTEMBER 29, 2022

Customer engagement is enabling customers to interact with your brand on an ongoing basis through any channel of their choice. Host virtual customer engagement events such as webinars. Provide proactive support and ongoing education with a resource center. Read along to learn how you can develop and implement this!

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. These include status seekers, educators, validators, and collaborators.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Userpilot

JUNE 7, 2021

SaaS Marketing Automation is a process of automating marketing activities with the use of software. Customer.io’s workflow builder makes it extremely easy to configure time-based or behaviour-based events that can trigger templated messages to your users. Trigger Events for Ecommerce – Drip. Customer.io – Dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52