Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

NOVEMBER 20, 2022

Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. What are the stages of the customer onboarding lifecycle?

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

Let’s say users often get stuck at a step during onboarding. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Whatever the case may be, create an easily accessible and searchable in-app resource center where users can access those tours when they want to. Tooltip created with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

JULY 31, 2023

User segmentation features allow you to personalize them for different user personas or cohorts. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JUNE 7, 2024

Send engaging emails with attention-grabbing subject lines, visuals, interactive elements, tips, and customer stories. Provide excellent customer support, both high-touch and self-service. Expand product functionality with new features that address genuine user needs and pain points. Customer onboarding process.

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. Back them up with onboarding emails.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105