The Product Coalition

DECEMBER 21, 2021

There are also a lot of misconceptions surrounding the term “artificial intelligence” itself. Source: designed by alconost.com Since 2004 Alconost has been providing professional audio, video, and text content localization services for games, apps, other software, and websites. Often people confuse it with automation. Interesting.

Artificial Inteligence 129

Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 129

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. However, it requires a lot of effort that wouldn’t be justified for smaller clients.

Analytic Tools 103

Analytic Tools Feedback Software Customer Experience Data Visualization 103

bpma ProductHub

MAY 22, 2017

An empathy for customers and their problems. Empathy toward a customer is extremely important and the main reason client support professionals become very good product managers. Folks with a support background can focus on the problem instead of the solution and are adept at putting themselves in the shoes of the customer.

Product Management 150

Product Management Product Manager Customer Experience Management 150

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is SaaS customer onboarding? Action-packed, right? Let’s get into it!

Analytic Tools 94

Analytic Tools Onboarding KPIs Feedback Software Framework 94

Userpilot

SEPTEMBER 10, 2022

Product differentiation allows you to achieve better customer fit , greater customer loyalty , higher retention , and charge premium prices. Vertical differentiation happens when customers make a purchase based on objective criteria like price. Better customer product fit. What do we mean by ‘right customers’?

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

Intercom, Inc.

AUGUST 9, 2018

On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast. A common misconception is that AI will replace human employees. That includes things like our bot software, bot framework, the Azure bot service, language understanding and more. Why do customers not want to talk to companies?

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145