Gainsight

APRIL 15, 2024

Strategies: Implementing PX In-App Engagements, targeted ‘Welcome KC Bot,’ utilizing dashboards to track engagement with content and monitor retention. Utilize quantitative data from user analytics and qualitative insights from testimonials and support inquiries to elucidate the product’s core value to its users.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX’s self service support As a product adoption platform, GainsightPX lets you integrate self-service support into your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities. You’ll even be able to adjust its positioning relative to the element.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. You can monitor the performance of tooltips in the Analytics section. It’s also possible to export the analytics data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. In-App Help : HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 20, 2022

Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Setting up a triggered flow on Userpilot.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

JANUARY 20, 2024

Minimum product usage analytics, to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them. Depending on your product, you might also need automated localization, A/B testing capabilities, advanced analytics or security, and more.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

JANUARY 20, 2024

Minimum product usage analytics, to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them. Depending on your product, you might also need automated localization, A/B testing capabilities, advanced analytics or security, and more.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

JUNE 19, 2023

Adopting gamification to create a positive loop in the user that makes their path to success more enjoyable. Engaged users will refer your product or service to others, provide positive reviews, and become advocates for your brand. And although you can’t be there for your users 24/7, you can implement self-service support.

User Testing 86

User Testing Product Research Feedback Software Customer Experience 86

Userpilot

MAY 19, 2022

You can provide self-service support inside the app using a resource center so that customers can quickly solve repetitive problems on their own without leaving your product. In place of a self-service portal outside the app, an in-app resource center helps users stay engaged inside the app. Set up your resource center.

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 94

Userpilot

NOVEMBER 23, 2023

Positive and negative feedback shows the AI what kind of output you expect and helps make better decisions in the future. AI business models Currently, companies tend to integrate AI into their products in 2 main ways. Product analytics in Userpilot. The predictive analytics feature is even more exciting.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Reporting Tools 96

Userpilot

NOVEMBER 29, 2022

Their positioning makes them great for capturing user attention while delivering information. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Userpilot enables you to create an in-app resource center and embed your product tour in it. Extensive analytics options are available.

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

Gainsight

SEPTEMBER 1, 2021

In fact, 84% of companies that focus on improving their customer experience reported an increase in revenue. Basically, the more you’re able to deliver a positive experience through your product, the more consumers pass on the good news or pull the trigger on upgrades?and Construct rock-solid customer feedback loops.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Userpilot

JANUARY 22, 2020

Generally speaking, a positive NPS or NPS above 0 is considered “good” Anything above 30 would be considered excellent. That actually makes it relatively low compared to other industries, such as eCommerce and Construction. Cross-referencing with product usage analytics. 18% answered 6 or below. Userpilot ).

Analytic Tools 114

Analytic Tools Feedback Software Research Software Data Visualization 114

BrainMates

SEPTEMBER 23, 2020

Paying attention to people skills such as collaborative decision-making, constructive conflict resolution, attentive listening and working with feedback all go a long way to building a strong team. They do this by collecting and collating analytics, financial metrics, and technical data and linking it to their strategic goals.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

BrainMates

SEPTEMBER 23, 2020

Paying attention to people skills such as collaborative decision-making, constructive conflict resolution, attentive listening and working with feedback all go a long way to building a strong team. They do this by collecting and collating analytics, financial metrics, and technical data and linking it to their strategic goals.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Business of Software Conference

JUNE 5, 2019

They were just massive calculators you’d feed and punch cards they do calculations they spit out these reports, you take the reports around and hand them out to folks who would never read them and then they go back. Later a reporter who was researching this came back and asked him why do you guys do it?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40