The Impact of a Well-Defined, Designed, and Determined CS Ops Team
Gainsight
JULY 5, 2022
It’s about product-led growth. Though churn reduction (indicated by 83% of respondents) and product adoption (stated by 81%) were top priorities for companies during the pandemic, 45% of companies actually let their CS org drive renewals and other expansion efforts. . Ready to provide education for onboarding and customer usage.
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