Lenny Rachitsky

APRIL 18, 2024

Brought to you by: • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. During his time at YC, he’s advised more than 35 YC unicorns, including DoorDash, Amplitude, Webflow, and Retool, and has worked across 21 different YC batches.

Startups 84

Startups Feedback Software Crowdsource Customer Feedback 84

Product Innovation Educators

MARCH 27, 2023

The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. Innovation strategy is critical. They had tremendous success.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52