article thumbnail

11 Key SaaS Roles and Responsibilities in 2023

Userpilot

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

article thumbnail

My top essays/tweetstorms in 2019 on product/market fit, investing, KPIs, YouTubers, and more

Andrew Chen

which has been taking all my time. 28 ways to grow supply in a marketplace (guest essay by Lenny Rachitsky, ex-Airbnb) I’ve been brainstorming and talking to Lenny, who spent time at Airbnb doing much of the same kind of work that I did at Uber. Fascinating infographic: Top grossing media franchises of all time.

article thumbnail

My top essays/tweetstorms in 2019 on product/market fit, investing, KPIs, YouTubers, and more

Andrew Chen

which has been taking all my time. 28 ways to grow supply in a marketplace (guest essay by Lenny Rachitsky, ex-Airbnb) I’ve been brainstorming and talking to Lenny, who spent time at Airbnb doing much of the same kind of work that I did at Uber. Fascinating infographic: Top grossing media franchises of all time.