Userpilot

AUGUST 7, 2023

Likewise, maintaining a presence and consistent messaging across a variety of communication channels requires extensive staff training and technological integration. This means hiring the right people, creating the right structure, and adopting the right omnichannel engagement platform to aid their cause.

Analytic Tools 82

Analytic Tools Research Software Customer Experience Customer Feedback 82

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. Userpilot is an alternative product adoption platform with better analytics and feedback features.

Data Visualization 81

Data Visualization Embedded Analytics Analytic Tools Feedback Software 81

Userpilot

AUGUST 30, 2023

Especially today, as most users will actively seek out self-service content before reaching out for help, not having in-app support available will generate friction and thus represent a huge disadvantage (especially in the SaaS industry). Let’s go over what you can do today to automate customer service processes.

Customer Experience 81

Customer Experience Feedback Software User Testing Analytic Tools 81

Userpilot

MAY 29, 2023

Personalizing your in-app onboarding flows to focus on the features that are most relevant to a user’s job-to-be-done will make the earliest stages of the journey/lifecycle feel more contextual and boost customer engagement down the line. What is a customer engagement framework?

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

Userpilot

MAY 2, 2022

Net promoter score (NPS) is an important metric that measures customer satisfaction by calculating their likelihood of recommending your product. You can take measures to increase promoters by improving customer targeting or improving your product. But before we begin, let’s take a look at what exactly NPS is. Let’s get started!

Feedback Software 80

Feedback Software Product Research Data Visualization Reporting Tools 80

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 80

Data Visualization Analytic Tools Customer Communications Customer Experience 80

Userpilot

AUGUST 29, 2022

Sentiment analysis helps determine customer sentiment with accuracy. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text. You can significantly enhance your customer experience using sentiment analysis.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78

Intercom, Inc.

OCTOBER 12, 2021

And with a greater impact on your customer satisfaction – and ultimately your company’s bottom line – it’s increasingly important to invest in your human support team as a real strategic lever in your business. Engage and retain your customers. Top tips for providing world-class human support. Here’s why.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Userpilot

JANUARY 23, 2023

Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools.

Customer Experience 88

Customer Experience Analytic Tools Feedback Software Data Visualization 88

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

MARCH 29, 2022

Let’s walk you through a product-led growth strategy overview and give you best-in-class tips to help you implement and grow. The product is powered by the product, a methodology in expansion , acquisition, conversion, customer satisfaction , revenue, and retention. But first, what is Product-Led Growth?

Feedback Software 86

Feedback Software Onboarding KPIs User Testing Strategy 86

Userpilot

JUNE 22, 2022

The first one provides tips, and guides throughout the entire customer journey, and the latter one focuses on self-service and on-demand help. In-app help is an effective way for customer onboarding , and it has a lot of benefits. There is no need to switch between tools. What is in-app help?

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Gainsight

JULY 12, 2022

Customer success is the solution for those seeking to break through the constraints caused by the downward pressure of the economy. engagement) on critical customer communications. Increased traffic to customer education content. 30% response rate (i.e. 1,900% increase in adoption in under-utilized services.

Data Visualization 59

Data Visualization Customer Experience Customer Feedback Customer Communications 59

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website. Here’s how Netflix did it.

User Testing 86

User Testing Feedback Software Customer Experience Customer Feedback 86

Usersnap

MARCH 6, 2019

Most people are accustomed to chat boxes so there is no risk of intimidating the customers. This approach is informal and renders quick results, both for the customer and support team. Live chat is a promising service that seems to offer enhanced customer satisfaction. Very easy for customers to submit feedback.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66