Intercom, Inc.
JUNE 10, 2020
Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment.
Intercom, Inc.
APRIL 19, 2018
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. We take care of most of Intercom’s backend technologies. What it means to Run Less Software.
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Intercom, Inc.
SEPTEMBER 9, 2022
In the past five years, we’ve seen neural network technology really take off into its own. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past.
Userpilot
APRIL 21, 2021
Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.
Mironov Consulting
DECEMBER 17, 2023
The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse. If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose. Far away.
Usersnap
MARCH 6, 2019
What is funny is that the process of gathering customer responses needs to be easy and convenient as well. There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. Instantly connect a customer to a developer or technician.
Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.
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