Intercom, Inc.
JUNE 1, 2021
Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. Delivering an exceptional customer experience is business-critical – and that means that there’s no going back to the outdated, inefficient customer support channels of old.
The Product Coalition
JUNE 17, 2020
We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is
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Intercom, Inc.
OCTOBER 12, 2021
As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.
Userpilot
DECEMBER 6, 2022
It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?
Usersnap
SEPTEMBER 1, 2022
One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.
Userpilot
JUNE 30, 2022
While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? Designing your pricing plans to attract good-fit customers.
ProductPlan
JUNE 1, 2023
All those new features might look good on a product comparison matrix and give salespeople a new angle when pitching reluctant prospects, but none of it matters if those features aren’t solving real customer problems. Where are product teams getting their feature ideas? Why do product teams become feature factories?
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