The Accidental Product Manager

JANUARY 29, 2024

Auto product managers believe that software will control the future Image Credit: JC As product managers, we are generally fairly focused on what we need to do to make our product become a success. However, some auto product managers are starting to realize this.

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The Product Coalition

FEBRUARY 5, 2021

This is a free sample story from my book The Making of Product Managers. It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. In the academia of applied science in 2012 it was not common practice to think about design and user experience.

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Research Software Analytic Tools Product Management Product Manager 157

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Just call him Mr Joe.

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Customer Experience User Testing Product Research Entertainment 171

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Media/Entertainment. Grumpier in the winter?

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Customer Feedback User Testing Data Visualization Customer Experience 246

The Product Coalition

MAY 18, 2022

Photo by Alexander Shatov on Unsplash One of the most common questions that Product Managers have to deal with is how they would improve the product they are managing. In this blog, I will talk about the steps that I, as a Product Manager at Instagram would take to improve it.

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Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Media and Entertainment. Make an early investment in retention and lifetime value by proactively engaging with customers in the first 30 days. Food and Drink.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

Intercom, Inc.

OCTOBER 9, 2019

The range of work we do as product managers is so broad that we inevitably end up finding inspiration from all sorts of sources, whether it’s books on business strategy or essays on design. Thinking, fast and slow, in product management. What, you might wonder, does this have to do with product management?

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Reporting Tools Product Management Product Manager Research Software 201

Mind the Product

AUGUST 11, 2017

Dave Wascha started as a product manager 20 years ago working on Internet Explorer 4.0. Since then he’s had his share of successes and failures in a storied career spanning the US and Europe, and in this entertaining and insightful talk from Mind the Product San Francisco he distills those 20 years into twelve key lessons.

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Product Management Product Manager Entertainment Customer Experience 219

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. They are not used enough.

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Product Management Product Manager Product Research User Testing 275

The Accidental Product Manager

JUNE 13, 2022

Ad product managers think that they have found a new market Image Credit: United Nations Development Programme. Advertising product managers are always looking for the next “big thing” The advertising market has its ups and downs as customer’s needs, wants, and moods change seemingly overnight.

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The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. That has helped artist product managers to zero in on their superfans.

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Product Management Product Manager Management Management 65

Mind the Product

JANUARY 6, 2020

The tips below have all helped me, so I hope this article will help product managers to cut through the noise and better understand how AI can fit into their daily work. As product managers, we must thoroughly understand our problem space so that we can properly define requirements and allow our team to solve the right problems.

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The Accidental Product Manager

JANUARY 10, 2022

Just exactly how are video game product managers going about pricing their products? Video games have become more and more expensive as the game product managers used their product development definition to come up with new ways to extract money from you. How Much Should A Video Game Cost?

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Product Management Product Manager Management Management 123

Mind the Product

JUNE 24, 2020

But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. The Product Experience is hosted by Lily Smith and Randy Silver.

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Customer Experience User Testing Product Research Customer Feedback 144

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

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Product Research Customer Experience Feedback Software Research Software 170

The Product Coalition

JULY 20, 2022

Overcooked is a silly cooperative game with silly characters trying to make silly food before the time runs out. User interview: Spyfall (tabletop) No, it’s not a game about collecting qualitative feedback. The Product Manager is the spy trying to guess what the users want by asking questions with little to no clue on their needs.

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Feedback Software Product Research Product Management Product Manager 126

The Product Coalition

MAY 3, 2022

In this blog, I’ll talk about the steps that I as a Product Manager at Youtube would take to do this. Along with Youtube’s core mission, people go to Youtube for entertainment , to consume educational content , and to learn new things about various topics. if users like something they will be willing to pay for it.

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Reporting Tools Product Management Product Manager Customer Feedback 129

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time.

Customer Experience 119

Customer Experience Product Research User Testing Entertainment 119

Roman Pichler

OCTOBER 21, 2016

I find that mindfulness is particularly helpful for product managers and product owners. Secondly, a major success factor for every product person is to develop empathy for the users and customers. As product managers and owners, we are prone to overcommitting and taking on too much work.

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Product Management Product Manager Customer Experience User Testing 209

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Brands who interacted with a higher number of consumers tended to have a better Love Percent, as seen in Media and Entertainment apps. Mobile interaction and response rate benchmarks. Mobile survey benchmarks.

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Product Research User Testing Customer Feedback Data Visualization 264

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Analytics. *

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The Product Coalition

JANUARY 15, 2021

Good Product Managers make decisions based on the world as it is today. Great Product Managers make decisions based on how the world is going to be tomorrow. Product Proliferation: The number of products that have inserted themselves into every aspect of our lives has increased drastically.

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Research Software Product Management Product Manager Product Research 124

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? Use anticipatory design to make your users feel special.

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User Testing Customer Experience Feedback Software Customer Feedback 98

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

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Customer Experience Product Research User Testing Entertainment 131

The Accidental Product Manager

MARCH 6, 2023

The goal is to build a community of repeat customers Image Credit: Flazingo Photos Let’s face it: it’s pretty easy to set up shop online. All you really need is a website, a way to take orders, and the ability to ship purchased goods to your customers. Since it is so easy to do, everyone seems to be doing it.

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Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. The Product Experience is hosted by Lily Smith and Randy Silver.

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Product Research User Testing Research Software Customer Experience 120

The Accidental Product Manager

OCTOBER 3, 2022

Once upon a time, being a product manager for a strip mall was a pretty good job. Your mall was a mecca for the local population and so it was easy to attract customers and all your product development definition said that you had to do was make sure that each of your stores was leased out. Image Credit: Caribb.

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Product Management Product Manager User Testing Customer Experience 65

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. We often obsess over reducing friction for users. But have you considered introducing friction by design?

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Reporting Tools Customer Experience Healthcare Entertainment 130

The Accidental Product Manager

OCTOBER 31, 2022

So here’s a classic problem that product managers are faced with all the time: you are responsible for an established product. Time has passed. Your product is no longer “hot” or “new” and in fact there are a lot of other hot / new products out there. What can they do?

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Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Introduction.

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The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. In the beginning it was entertaining, but now just seems a waste of time. When Fin came around, he was charming, nice and entertaining. Do you like Anise?

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Izenda

APRIL 13, 2020

People vs Users. But for product managers, it’s worth thinking about. Especially if you consider how using one over the other can influence product development. In 2012, Twitter CEO Jack Dorsey even urged the tech industry as a whole to completely abandon the term “user.” Users vs People.

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Customer Experience Product Management Product Manager Entertainment 60

Alchemer Mobile

MAY 8, 2018

Our second annual Customer Love Summit will take place on July 18th, 2018, and registration is now open. If you’re a leader in mobile customer experience, you won’t want to miss out on this year’s premier, intimate mobile event of the summer. But, I was taken with the people I worked with and the products we worked on.

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The Product Coalition

FEBRUARY 25, 2024

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. At a time when brick-and-mortar video rental stores dominated the market, Netflix offered unparalleled convenience and selection, allowing subscribers to order DVDs online and have them delivered to their doorstep.

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Analytic Tools Entertainment Customer Experience Data Visualization 99

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. He has been the product manager for this B2B audience. It has been running for 17 years and has raised in excess of £3 billion to date.

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Analytic Tools Research Software User Testing Customer Experience 149

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

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Product Research User Testing Customer Experience Testing 130

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. We weren’t disappointed.

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Product Research Customer Experience Research Software Entertainment 153