Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Under 10 Consulting

MAY 1, 2019

From their daily interactions, technology experts pick up a deep understanding of product and technical capabilities; they achieve this by playing with the product, by discussing it with customers and developers, by reading and reading and reading. Offer your expertise for your company webinars and seminars. BUILD YOUR NETWORK.

Product Management 56

Product Management Product Manager Seminar Research Software 56

freshtrax

JULY 19, 2023

million paid subscribers by March 2023 -with an additional 120 million unpaid users on the site. This 2019 KFC campaign was met with overwhelmingly positive feedback as consumers were shocked and amused in the best ways. audiences than ever before! One of the most popular sites for viewing anime in the U.S., Another U.S.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Sachin Rekhi

JUNE 22, 2009

Several months ago I had the opportunity to sit in on a guest lecture Clara Shih gave at the Stanford Seminar on People, Computers, and Design. After attending the seminar, I decided to read the book and wanted to share some of the key trends discussed and the business opportunities that arise from them.

Seminar 60

Seminar Research Software Data Visualization Advertising 60

Business of Software Conference

NOVEMBER 1, 2023

’ Goodman argues that the answer lies in focusing on two major factors – customer feedback and positive metrics. After all, partners likely have potentially thousands of customers already that fit your vertical demographic. Your customers must be invested from the first moment they use your product.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Intercom, Inc.

AUGUST 29, 2019

? ?. In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. We aren’t the first to learn these lessons – in fact, many of our insights are drawn from past conversations with leading sales experts. Or you could say: “Holy crap.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

freshtrax

SEPTEMBER 24, 2019

He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Conducting regular educational seminars, demos and pitches is also extremely important, helping to remove barriers to adoption.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Product Innovation Educators

OCTOBER 21, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. In addition to the above article for conducting an interview script, create questions that explore (1) the problem, (2) existing alternatives, and (3) customer segments in 7 steps.

Weak Development Team 48

Weak Development Team Customer Feedback Seminar Product Management 48