Gainsight

APRIL 15, 2024

Driving Team: Led by Customer Success (CS) Lead and Professional Services, with collaboration from Product, Support, and Documentation Teams. Strategies: Personalized welcome emails, guides, webinars/video tutorials, utilization of tools like the Knowledge Center (KC) Bot.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

FEBRUARY 6, 2024

TL;DR SaaS onboarding is the process of introducing new users to your product to encourage user activation. A well-designed onboarding process improves customer satisfaction, drives customer success, and minimizes churn. Reduce friction in the onboarding process with customer journey mapping.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What are the benefits of using customer training software?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

FEBRUARY 9, 2023

Both sales-led and marketing-led growth models focus on customer acquisition, but less so on their retention. This is how they’re different from PLG which focuses on ensuring constant customer satisfaction to maximize their lifetime value. This can be done through content marketing , webinars, tutorials, or courses.

Onboarding KPIs 91

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 91

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map. Create a customer success playbook for each stage. Measure your results with product analytics and keep improving. Product usage analytics in Userpilot.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map. Create a customer success playbook for each stage. Measure your results with product analytics and keep improving. Product usage analytics in Userpilot.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

JANUARY 9, 2023

What is customer retention marketing? Customer retention marketing is any marketing strategy focused on keeping your existing customers happy and engaged. It involves improving customer satisfaction to drive customer loyalty, lower churn rate, and increase repeat purchases. Userpilot webinar slideout.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. In-app survey tools show you the analytics side in real-time.

Feedback Software 81

Feedback Software Analytic Tools Data Visualization Product Research 81

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. What is Userpilot?

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 83

Userpilot

NOVEMBER 29, 2022

Let’s say users often get stuck at a step during onboarding. You can embed a tooltip that will temporarily appear when they hover over a tab or option. A banner is an effective way to display information that your users need to see, without interrupting their work. A notification banner inviting to a webinar in Userpilot.

Feedback Software 91

Feedback Software Analytic Tools Research Software Onboarding KPIs 91