Userpilot

FEBRUARY 6, 2023

To dive even deeper, set track custom events to understand user engagement. Session recordings and heatmaps also give you insight into user behavior. Collect customer loyalty insights with NPS surveys. You can assume that your onboarding experience is not tailored to their enterprise-specific needs.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 26, 2024

Advanced segmentation options such as need-based and behavioral segmentation to personalize your user’s experience based on their needs and goals. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JANUARY 12, 2022

While customer support is a more specific type of customer service that’s highly reactive, transactional, and problem-focused, customer success is proactive, largely non-transactional, and relationship-focused. On the other hand, customer success is proactive , largely non-transactional, and relationship-focused.

Feedback Software 92

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 92

Userpilot

DECEMBER 21, 2023

Must have features of customer retention tools Most customer retention software highlights different features to help them stand out from the competition. The know-how to improve customer satisfaction begins with the functionality to receive feedback through web forms and surveys. Event tracking. Enterprise.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 12, 2023

If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible.

Analytic Tools 73

Analytic Tools Feedback Software Onboarding KPIs User Testing 73

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. Here’s what to consider before opting for one: Event tracking – so you can track user behavior and activity.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

JUNE 29, 2022

Using customer segmentation tools, you will gain a deeper understanding of your customers’ needs and pain points. You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. Segment customers based on their role and use cases.

Analytic Tools 90

Analytic Tools Research Software Data Visualization Reporting Tools 90

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. Plus, the platform uses sophisticated data science capabilities to help you make better-informed, data-driven decisions to improve user experience. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

Heap features for retention analytics Monitoring user retention is crucial to improving product adoption and identifying loyal customers. You must have a clear idea of the events that drive users back to your product and how often this happens. Also, you’ll have to label events before you can use them in a funnel.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

NOVEMBER 29, 2022

Motivated users with experience in a particular area can produce better templates than any company could do. Agencies bring new customers and help with product implementation. They provide customers services that SaaS companies would struggle to deliver at scale. It improves user experience and customer satisfaction.

Customer Experience 86

Customer Experience Technical Advisors User Friction Education 86

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 16, 2022

This makes it all the more important to select the right metrics to optimize your customer onboarding. Customer onboarding is a continuous process of educating users on using your product to get maximum value from it. Customer onboarding not only helps users reach their Aha!

Onboarding KPIs 86

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 86

Gainsight

JANUARY 12, 2021

Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. As a result, the customers we work with tend to be aspirational, a self-service, scrappy group.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

OCTOBER 10, 2022

Once again, you should segment users based on their use case and personalize the messaging to make feature announcements relevant to every customer. Organize webinars to explain the new features to existing users. Arrange webinars to educate users on the new features. Miro’s new feature announcement.

Onboarding KPIs 74

Onboarding KPIs Feedback Software Analytic Tools Research Software 74

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

OCTOBER 25, 2022

With added Resource Center to engage your customers with self-serve educational and support materials, microsurveys to collect customer feedback – it’s a steal for $249 per month. The second-best tool for customer engagement in mid-market SaaS is undeniably Appcues. videos, in-app flows, chat, and more).

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Amplitude

FEBRUARY 1, 2021

All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. Your product teams will be handling your actual feature rollout, as well as education and documentation relevant to that rollout. This will help you understand if different customer segments (enterprise, commercial, SMB, etc.)

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 18, 2022

Customer Engagement Score measures the engagement level of free trial users and paying customers. Customer Lifetime Value is the predicted revenue generated from a user over the period they’re a paying customer. Net Promoter Score measures customer satisfaction and loyalty.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. Dave advocates a more dynamic and customer-centric approach. Ways to truly know what customers want.

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

AUGUST 15, 2022

Progressive onboarding contextually helps customers learn more about a product as they engage with it. Personalize every step of the customer experience to remove friction and drive value fast. Provide end-user training to educate your users on your product. Use feature tagging to set custom goals.

Product Marketing 85

Product Marketing Feedback Software User Testing Marketing 85

Userpilot

OCTOBER 27, 2022

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

What is customer experience management? Why is customer experience management important? Analyze and act on user sentiment data with a built-in NPS tool, so you can improve your onboarding process based on feedback. Trigger in-app experiences based on user actions in real-time (!). What users say about Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your event tracking needs. Schedule a demo today to explore its powerful event tracking capabilities firsthand.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

JUNE 2, 2022

You should use it along with the customer churn rate (discussed later) to gain visibility into your company’s subscription renewal rates. A low retention rate could suggest a low level of customer satisfaction, in which case you might lose more customers than you gain. Customer churn rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 21, 2023

For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app. Offer additional guidance and education with webinars Some products are more complex and have a steep learning curve. Customer satisfaction surveys ( CSAT ).

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

JUNE 7, 2021

MarTech tools allow product marketers to send contextual messages to their users at the right time, through the right channel – at scale. Think sending emails or in-app messages across multiple touchpoints, when the user reaches a certain milestone. Trigger Events for Ecommerce – Drip. user webinars) in-app.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 21, 2023

For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app. Offer additional guidance and education with webinars Some products are more complex and have a steep learning curve. Customer satisfaction surveys ( CSAT ).

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62