Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 90

Feedback Software Customer Experience Analytic Tools Embedded Analytics 90

Userpilot

MAY 12, 2024

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. The platform provides insights into successful practices, guiding you toward steady business growth. If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 85

Customer Experience User Testing Customer Feedback Embedded Analytics 85

Userpilot

FEBRUARY 27, 2023

Is Chameleon or Apty the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 6, 2024

SaaS onboarding is the first real touchpoint you will experience with your customers. It is, therefore, crucial that they receive all the tools they need to achieve success with your product and become long-term customers. A well-designed onboarding process improves customer satisfaction, drives customer success, and minimizes churn.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

FEBRUARY 13, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. These can be tailored to different customer segments and stages in the customer journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? And how is it different from satisfaction? You can’t measure customer delight with one metric.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Experience 85

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Userlane or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

What is the best customer feedback tool, Pendo or Chameleon? In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 17, 2024

If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

NOVEMBER 26, 2023

Looking for a good customer experience management tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer experience management on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Experience 52

Izenda

APRIL 27, 2020

Customers demanding new features. To break it down, there are two types of value to consider: What value does the feature bring to your customers? How well does it improve the user’s efficiency? Does it relieve a specific pain point? Will it increase customer acquisition? Managers with separate agendas.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. The next step involves data analysis.

Product Research 81

Product Research User Testing Research Software Data Visualization 81

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 89

Feedback Software Research Software User Testing Customer Experience 89

Userpilot

FEBRUARY 27, 2023

Is Walkme or Apty the best tool for customer feedback? In this post, we’ll discuss what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

Is Pendo or Whatfix the best tool for customer feedback? With so many user feedback tools available on the market today, it can be challenging to pick the right one for your needs. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

DECEMBER 12, 2023

Looking for a good new customer onboarding tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 52

Userpilot

JULY 27, 2022

Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Both active and passive approaches give you valuable insights, and you need them to balance your customer feedback strategy.

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Userpilot

FEBRUARY 21, 2023

Is Pendo or Apty the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Chameleon is a good choice for In-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. Requires CSS knowledge: Custom CSS works by targeting specific elements of Chameleon Experiences to change their styling.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. What do successful companies do to drive growth

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

FEBRUARY 23, 2023

Which is better, Pendo or Userlane, for customer feedback? We’ll discuss exactly what the perfect customer feedback tool should deliver and which is the best choice for your company in this post. TL;DR Collecting customer feedback is an important task for any product team. Let’s get started!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Track customer loyalty with NPS surveys. Users then decide whether or not to give it.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

NOVEMBER 26, 2023

TL;DR In SaaS, user engagement refers to the level of interaction, involvement, and interest that users have with a product. Optimizing it leads to higher retention and enhanced customer loyalty — ultimately, increased product adoption. Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

NOVEMBER 26, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. This gives you a more holistic view of how users (or specific segments) use your product on different platforms.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 18, 2023

The product manager’s responsibilities include conducting market and customer research using primary and secondary sources like interviews, surveys , or industry publications. Based on the research, PMs develop the long-term product vision and product strategy that are aligned with the overall business strategy.

Data Visualization 82

Data Visualization Product Research User Testing Onboarding KPIs 82

Usersnap

FEBRUARY 4, 2022

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Because chances are little that it will fit into the workflow of your designers, developers, and customers. Set up a browser-based user feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Get user feedback faster.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Product Research 84

Userpilot

DECEMBER 10, 2023

TL;DR Onboarding automation is the use of automation to streamline onboarding-related workflows to guide new customers or new employees through every step with little or no manual assistance. The platform also helps you announce new product features and collect customer feedback. Let’s dive in!

Analytic Tools 52

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 52

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 73

Data Visualization Product Research Research Software Analytic Tools 73

Userpilot

OCTOBER 30, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. The platform also helps you announce new product features and collect customer feedback. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Their main problem is that they come with limited customization options (no themes, no emojis).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

JANUARY 9, 2023

Building user personas helps the entire team better understand user needs and build solutions that satisfy them well. Customer and market research that goes into building product personas also drives feature development. User personas are sometimes confused with user segments.

Feedback Software 85

Feedback Software Research Software Analytic Tools User Testing 85