Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Opportunity friction is driven by the gap between what a user expects to be able to do, and the functionality of your product as it stands. Not all friction is bad. Source: Slack.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 89

Product Research Customer Satisfaction User Testing Customer Feedback 89

Userpilot

APRIL 15, 2024

There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions. Resource center analytics. Delayed replies to user queries. CSAT surveys.

User Friction 92

User Friction Customer Communications Analytic Tools Feedback Software 92

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 84

Customer Experience User Testing Customer Feedback Embedded Analytics 84

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 30, 2023

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 30, 2023

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. Personalization : The ability to personalize messages based on user behavior, goals, or other attributes. What does self-service support entail?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. Personalization : The ability to personalize messages based on user behavior, goals, or other attributes. What does self-service support entail?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

OCTOBER 30, 2023

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

OCTOBER 30, 2023

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

FEBRUARY 27, 2023

You need a customer feedback tool to create and customize different forms of micro surveys , segment customers by their responses, and conduct a user sentiment analysis. Userlane allows you to collect user feedback and improve your product experiences with basic survey functionality. There you have it.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

You need a customer feedback tool to create and customize different forms of micro surveys , s egment customers by their responses, and conduct a user sentiment analysis. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 20, 2024

Minimum product usage analytics, to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them. Depending on your product, you might also need automated localization, A/B testing capabilities, advanced analytics or security, and more.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

JANUARY 20, 2024

Minimum product usage analytics, to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them. Depending on your product, you might also need automated localization, A/B testing capabilities, advanced analytics or security, and more.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

DECEMBER 15, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

No Free Trial : Most SaaS product teams might want to experiment with a tool before swiping a card for it. If you’re looking for a better option for proactive customer service, Userpilot exceeds both functionality and value for money compared to UserIQ. This will enable you to provide users with relevant in-app help.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 27, 2023

You need a customer feedback tool to create and customize different forms of micro surveys , segment customers by their responses, and conduct a user sentiment analysis. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback , or NPS – you’ll find out how Walkme performs vs Spekit vs Userpilot – and which one is the best choice for you! You can create individual onboarding journeys for different teams.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if UserGuiding, Stonly, or Userpilot is the best fit for you here! UserGuiding for user onboarding. We know that review sites aren’t always super-helpful.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 30, 2023

TL;DR Whatfix is a well-known digital adoption tool that caters to both customer and employee onboarding needs. However, the platform is prone to bugs, and the available analytical features are somewhat limited. This tool is highly regarded for its user-friendly interface and exceptional customer support team.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 4, 2023

While it’s known for its robust analytics, Pendo lets you easily create onboarding experiences. UserIQ is a platform designed for customer success teams but can be used for adoption purposes as well. It allows its users to craft product experiences and gather feedback from them. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Feedback helps you understand if customers see value in your product and let you uncover friction points. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 18, 2023

Whether your primary focus is improving user onboarding , leveraging product analytics, collecting user feedback, or implementing NPS strategies, you’ll find the answers you seek here. Join us as we help you make an informed decision on whether Chameleon, Spekit, or Userpilot is the perfect fit for your business needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find out how Pendo performs vs Stonly vs Userpilot – and which one is the best choice for you! Let’s dig in! Userpilot is a comprehensive digital adoption platform (DAP).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

It’s wise to choose a tool that supports multiple types of microsurveys out of the box, while also allowing you to add your own customizations. The next key features are feedback analytics and response monitoring, which will not only help you collect feedback but also analyze it and understand your customers’ intent.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. Key takeaways.

Analytic Tools 111

Analytic Tools Feedback Software Research Software Data Visualization 111

Userpilot

JUNE 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Userlane, Spekit, or Userpilot is the best fit for you here! Userpilot is a powerful product adoption and user onboarding platform. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52