Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Alchemer Mobile

NOVEMBER 23, 2020

Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. Q: What holds companies back from prioritizing their investment in mobile customer experience?

Product Research 235

Product Research Product Management Product Manager User Testing 235

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Weak Development Team 86

Alchemer Mobile

DECEMBER 18, 2023

These initiators are available today and at no cost to Alchemer Workflow customers. Not only can you customize surveys to ensure you are collecting the feedback you actually need—such as tailoring individual surveys by department or office location, or by using advanced question types—but you can automate follow-up actions on the feedback.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. Read on to learn all about this product-led growth model. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. User persona example.

Analytic Tools 83

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 83

Ronke PM

APRIL 11, 2024

In some organizations, the UX Researcher leads discovery alongside product and design partners. After formulating hypotheses, they validate these through a learning plan, discussing potential features or products with customers to ensure they address real market needs.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 30, 2024

TL;DR Product experience management (PxM) is a discipline that focuses on leveraging product data to deliver superior product experiences —making them personalized, engaging, and centered around customer needs. PxM focuses on user experiences, improving engagement and retention through personalized interactions.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 86

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. User Adoption Flywheel. Well, look no further.

Onboarding KPIs 90

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 90

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 89

Analytic Tools User Testing Customer Feedback Feedback Software 89

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Data Visualization 99

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. Userpilot feature and events product usage tracking.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Good Product Manager

SEPTEMBER 20, 2016

Product Management in 2017: What Does the Future Hold? Product management is sometimes referred to as a “next year” job. It’s usually around this time of year that product management leaders are well into planning for the following calendar year. Upcoming Events for Fall 2016.

Events 60

Events Product Management Product Manager Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Product Management in 2017: What Does the Future Hold? Product management is sometimes referred to as a “next year” job. It’s usually around this time of year that product management leaders are well into planning for the following calendar year. Upcoming Events for Fall 2016.

Events 60

Events Product Management Product Manager Weak Development Team 60

Product Talk

DECEMBER 13, 2023

Do you have a Product in Practice you’d like to share? Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was.

Data Visualization 246

Data Visualization Analytic Tools Reporting Tools Technical Review 246

Alchemer Mobile

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent. Keep your surveys targeted on a certain feature or event.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Improve user onboarding and help them discover relevant features.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 73

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Remember to market new ideas: distribution matters. #12

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. With product analytics, product teams are able to understand and address true customers’ needs and pain points and spot product friction.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 81

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. User Adoption Flywheel. Well, look no further.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

The Product Coalition

JANUARY 12, 2023

The goal of digital transformation is to use technology to create a better experience for customers, optimize operational efficiencies, unlock new business opportunities, and achieve higher levels of organizational performance. This leads to an increase in customer satisfaction, which can lead to repeat customers and higher levels of loyalty.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Userpilot

JUNE 9, 2022

Why is it important in the product management process? What role does the product manager play in it? Backlog grooming, aka backlog refinement, is a process of keeping the backlog up-to-date, relevant, and manageable. Backlog refinement improves Sprint planning productivity and improves work velocity.

Customer Feedback 52

Customer Feedback User Testing Customer Experience Customer Satisfaction 52

Userpilot

JUNE 26, 2023

Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. What are product metrics?

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 72

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. This helps product managers better understand where people are tapping and interacting with their app. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 89

Product Research User Testing Customer Feedback Feedback Software 89

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts.

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 77

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members.

Product Marketing 88

Product Marketing Feedback Software User Testing Marketing 88

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. Let’s get right to it!

Product Research 79

Product Research Customer Feedback Data Visualization User Testing 79

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. The product launch process involves a series of phases, including pre-launch, launch, and post-launch. Although determining product launch success depends on various factors, you should focus on the ones relevant to your product.

Onboarding KPIs 87

Onboarding KPIs Product launches Analytic Tools Feedback Software 87

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!)

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Userpilot

OCTOBER 17, 2023

Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

DECEMBER 22, 2022

There’s a saying that in the modern world, ‘data is the new oil’ For any savvy product manager, onboarding metrics are some of the most valuable data you can get your hands on. Finally, retention rates tell you how many customers you’re keeping hold of. Userpilot helps you launch targeted events.

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 92

Userpilot

NOVEMBER 19, 2022

How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. They also help develop only the products that satisfy real user problems.

Data Visualization 94

Data Visualization User Testing Research Software Feedback Software 94

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Retention Rate.

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91