Userpilot

FEBRUARY 26, 2024

Looking for an effective event tracking tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 23, 2023

Why is event-based analytics important for SaaS businesses? Event-based analytics allows product teams to gain insights into how customers are using their products. You can identify patterns and trends by tracking user behavior, leading to more informed decision-making about product development and marketing strategies.

Data Visualization 87

Data Visualization Analytic Tools Reporting Tools Events 87

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Userpilot

NOVEMBER 27, 2023

Looking for a good event tracking tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

OCTOBER 30, 2023

Looking for a good event tracking tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

JANUARY 28, 2024

Through a quick welcome survey, you can learn about user pain points , jobs to be done , and use cases. What will you be using {product name} for? Create user onboarding flows code-free. They focus on user satisfaction, product usability, and the relevance of features. Customer satisfaction survey.

User Testing 85

User Testing Customer Feedback Product Research Feedback Software 85

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 100

Userpilot

JANUARY 11, 2024

Best practices for creating efficient onboarding process for FinTech apps Now that we understand the advantages of customer onboarding for your FinTech app, let’s dive into the steps FinTech companies could follow to create a great onboarding process. Only ask for necessary information, such as the user’s name, email address, etc.

Onboarding KPIs 104

Onboarding KPIs Customer Experience Feedback Software User Testing 104

Userpilot

MARCH 14, 2024

Next, choose Path Exploration to generate a default report, which you can later customize by manipulating variables in the Settings section. To do so, you need to choose the Starting Point and define the starting page/event. Next, edit the node settings for each step and customize the report.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 24, 2024

This is essential for users to adopt the product as a solution to their problems and become loyal customers. You can use them to track customer satisfaction , understand user needs, wants, and pain points , and gather customer requests. For enterprise plan users, Userpilot offers single sign-on (SSO).

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Feedback 88

Product Talk

DECEMBER 13, 2023

They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was. They also tracked what Thomas refers to as “blunt measures”—things like the numbers of users logging in or not. Now Thomas had a few potential outcomes—clue captures and copy events. You don’t want that.

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Data Visualization Analytic Tools Reporting Tools Technical Review 248

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 97

Product Research User Testing Customer Feedback Feedback Software 97

Userpilot

FEBRUARY 29, 2024

Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Userpilot is a product growth platform specializing in user journey analytics and product adoption. Starts at Silver’s $199/month.)

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

JUNE 12, 2023

An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Examples of questions to ask in user persona surveys: What will you be using {product name} for? User persona example from Userpilot. Which other options did you consider before choosing [product name]?

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Data Visualization Product Research Research Software Analytic Tools 88

Userpilot

FEBRUARY 25, 2024

To build a funnel for tracking conversions, here are the essential steps you can follow: Define funnel objectives and map the customer journey from initial interaction to conversion, identifying key events for effective tracking. Identify key events or touchpoints along this journey that are critical to achieving your goal.

Data Visualization 102

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 102

Userpilot

NOVEMBER 14, 2023

The main challenges of implementing omnichannel analytics involve data integration , complex customer journeys, cross-channel attribution, data privacy and security, and information overload leading to analysis paralysis. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS.

Analytic Tools 102

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 102

Userpilot

AUGUST 22, 2023

Event data is one kind of information to include in the plan. This is information about user actions across the journey , such as sign-ups and feature engagement. Event properties add context to event data, which enables more detailed analysis. Next, map the user journey and identify relevant event data points to track.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. User engagement analysis with Userpilot. Product analysis with Userpilot.

Data Visualization 90

Data Visualization Analytic Tools Research Software Artificial Inteligence 90

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. They are the same process with different names. Track in-app user engagement. Track churn frequency.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 31, 2023

Active users. Events per session. Customer satisfaction score ( CSAT ). Customer lifetime value ( LTV ). So it’s a great secondary metric to track along with conversion rates or customer satisfaction. Analyzing user sessions on Userpilot. Average session duration. Goal completion. Churn rate.

Onboarding KPIs 94

Onboarding KPIs User Testing Product Research Analytic Tools 94

Userpilot

MAY 22, 2023

Event analytics is the most straightforward way to track user behavior on websites, as well as web and mobile apps. When tracking user behavior on different platforms, it’s important to be consistent. For example, all names referring to the same event should be exact regardless of the platform.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

SEPTEMBER 30, 2022

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

Customer Experience 91

Customer Experience User Testing Data Visualization Feedback Software 91

Userpilot

MARCH 20, 2023

TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Staying up-to-date with modern trends helps you meet customer service expectations, and boost customer satisfaction , retention , and loyalty. Create and track custom events with Userpilot.

Reporting Tools 93

Reporting Tools Data Visualization Analytic Tools Research Software 93

Userpilot

OCTOBER 17, 2023

Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs). Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them. Creating custom events with Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

JUNE 28, 2023

TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs. At any point during steps 2-4, you can click the edit pencil icon at the top to change the name of the survey. Customer experience (customer research or customer satisfaction survey).

Product Research 93

Product Research Data Visualization Software Review Feedback Software 93

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Don’t be shy of heuristic evaluations to measure UI usability.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Userpilot

FEBRUARY 19, 2024

The drop-off rate is the percentage of users who abandon a process or action before achieving a specific goal. In the SaaS context, it could refer to the users who fail to book the demo on your website, convert to paying customers , or complete the onboarding process , just to name a few examples. Drop-off rate formula.

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs User Testing 101

Userpilot

FEBRUARY 14, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 12, 2022

While customer support is a more specific type of customer service that’s highly reactive, transactional, and problem-focused, customer success is proactive, largely non-transactional, and relationship-focused. What are the most important customer success metrics to track? Customer Satisfaction Score.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

MARCH 28, 2024

Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster. The data can also come from user feedback. Feature & Events dashboard in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 29, 2023

Funnel analysis, heatmaps, and session recordings reveal the stage of the user journey at which customers churn the most. In-app self-service support lets users solve several problems easily by themselves and prevents frustration and, thus, churn. Customer feedback from customer satisfaction surveys provides deeper insights.

Analytic Tools 74

Analytic Tools Feedback Software Customer Feedback Data Visualization 74

Userpilot

JUNE 6, 2023

Evaluating product performance – by tracking adoption rates, usage patterns , or customer satisfaction, teams can assess how well the product satisfies market needs. Identifying user needs and wants – by analyzing behavioral data , teams can get a more complete and objective picture of user preferences or pain points.

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 69

Userpilot

MARCH 14, 2023

Need-based segmentation is segmenting users based on pain points, problems, needs, or motivation. Behavioral segmentation is segmenting users based on how they interact with your products (i.e. feature usage , in-app events, etc.). User segmentation can help improve the onboarding process.

Analytic Tools 97

Analytic Tools User Testing Customer Feedback Feedback Software 97

Userpilot

DECEMBER 12, 2022

Feature tagging allows you to track user interactions with individual UI elements. You can also group individual actions into Custom Events and track them as one in the Features & Events dashboard. Userpilot heatmaps give you quick insights into the most popular features for each user segment. Company data.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Userpilot

JUNE 30, 2023

Examples of questions to ask: How much are you willing to pay for {product name}? Customer satisfaction VoC questions for understanding customer expectations CSAT surveys help you measure customer satisfaction data at a granular level. Userpilot survey to gather customer satisfaction data.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. After contacting customer support. After the user upgrades their plan. A brief history of NPS.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96