Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 88

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 88

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

JUNE 26, 2023

Story mapping helps teams prioritize features in the context of the user journey. Opportunity scoring helps teams identify features that users consider important but are not satisfied with. The Value vs Effort matrix considers the positive impact of the feature against the resources and time needed to deliver it. Story mapping.

Framework 79

Framework Feedback Software Onboarding KPIs User Testing 79

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Competitor Positioning c. To do so, the activities of the PM include: a.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level.

Data Visualization 87

Data Visualization Customer Feedback User Testing Feedback Software 87

Gainsight

APRIL 10, 2023

This is where digital customer success (DCS) comes in. What Is Digital Customer Success? DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. It’s customer success with digital superpowers.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. Want to see how? Book the demo!

Product Research 78

Product Research User Testing Feedback Software Analytic Tools 78

Userpilot

JULY 18, 2023

You can’t solve all the customer problems or implement all features. It’s simply not feasible and would in fact have a detrimental effect on user experience. Develop the product roadmap After brainstorming and prioritizing product features, it’s time for the PM to turn them into a roadmap.

Data Visualization 80

Data Visualization Product Research User Testing Onboarding KPIs 80

Userpilot

FEBRUARY 7, 2023

Push notifications are used to get inactive users re-engaged while in-app messages educate active users to boost retention. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. What is the difference between push notifications and in-app messages?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Funnel analysis analyzes user progress at key stages in the user journey, identifying bottlenecks or drop-offs.

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

ProductPlan

FEBRUARY 18, 2020

The truth is product metrics are affecting product managers’ happiness. Product Metrics are Affecting Your Happiness. What happens when hitting those metrics comes at the expense of the ideal product experience and user satisfaction? Let’s explore this common conundrum some product managers must face.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

JUNE 19, 2023

By identifying (and removing) bottlenecks and areas of friction in the customer journey, you’ll be able to make better decisions on design and user experience. Consequently, creating a happy path for your users. What can you achieve through analyzing user flows? How to conduct a user flow analysis?

Data Visualization 79

Data Visualization Analytic Tools User Testing Customer Experience 79

Userpilot

APRIL 25, 2022

Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Put simply, product friction describes anything that causes your users difficulty when using your SaaS.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

NOVEMBER 21, 2022

For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. Product launch managers collaborate with the marketing manager to set the launch and product goals and timelines. They also work with the customer success team on product onboarding to drive adoption.

Product launches 85

Product launches Product Research User Testing Research Software 85

Userpilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Loyalty comes from a strong relationship, which itself comes from repeated positive experiences. Faster customer answers, higher customer satisfaction.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118