Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Strategic thinking.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. These measurements can be taken on different schedules.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Increase customer engagement through optimization with A/B tests.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 80

Feedback Software Customer Feedback Customer Experience User Testing 80

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? Primary onboarding helps new users experience the Aha!

Onboarding KPIs 96

Onboarding KPIs User Testing Customer Experience Customer Feedback 96

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. It also looks at different PLG models, how to implement them, and important metrics to track.

Feedback Software 84

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 84

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. TL;DR Customer loyalty is a measure of how committed customers are to your product or service. For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently.

Data Visualization 83

Data Visualization Product Research User Testing Customer Experience 83

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. SEO ranking to monitor and improve product visibility on search engine results.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 88

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 88

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Activation : When new users become active users through onboarding processes or live demos. Adoption : The phase where customers start using your product regularly.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. How to use NPS data to make product improvements. ” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? Therefore, meeting customer expectations with each experience with your product is crucial. In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. What is customer experience analytics?

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Customer Experience 70

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? The main way SaaS companies determine this risk is through in-app activities. How to identify churn risk signs hiding in your product: Talk to your customer success team. Identify decreasing product usage data. Collect user feedback at every stage of the customer lifecycle.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Userpilot

JUNE 7, 2023

There’re many factors affecting conversion rates, but what can you do as a customer success manager or product manager to improve conversion rates across the user funnel and achieve product growth ? Use welcome surveys to collect data, segment users , and personalize the onboarding experience. What is a conversion funnel?

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 76

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! Are you in?

Data Visualization 76

Data Visualization Analytic Tools Embedded Analytics Feedback Software 76

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Offer self-service support in multiple formats and an in-app resource center. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Product Research 70

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. It informs you whether your product growth is fine or if you should make tweaks to improve results. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 82

Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. The in-app surveys can help you identify unhappy users and reduce churn proactively. What is an in-app survey? What are the benefits of in-app surveys?

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Userpilot

APRIL 3, 2023

Whether good or bad, customer feedback benefits your business in many ways. In this article, you'll learn: What customer feedback is. Best practices to follow when collecting feedback. TL;DR Customer feedback refers to the opinion of those who purchase your product or service on their experience with the said product.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Product Research 76

Userpilot

JUNE 16, 2022

The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Product marketers can also use CX data to create better strategies to boost initial user engagement and attract relevant prospects.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What tools can help you personalize the customer experience? Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Let’s begin!

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Then keep reading! Let’s get started.

Data Visualization 80

Data Visualization Customer Feedback Feedback Software Analytic Tools 80

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 78

User Testing Customer Experience Data Visualization Customer Feedback 78

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! Customer service is the support given to customers both before and after they buy and use the product or services you offer. Interact with customers through in-app messaging and offer contextual help. Increase revenue.

Reporting Tools 93

Reporting Tools Feedback Software Customer Experience User Testing 93

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Let's start with defining what a growth strategy actually is and how to measure the metrics it impacts. What is a growth strategy in SaaS?

Feedback Software 75

Feedback Software Research Software User Testing Onboarding KPIs 75

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance.

Customer Experience 77

Customer Experience Customer Feedback User Testing Data Visualization 77

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.

Customer Feedback 75

Customer Feedback User Testing Customer Satisfaction Customer Experience 75

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. What is product value?

User Testing 85

User Testing Product Research Feedback Software Analytic Tools 85

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Let’s build a new product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 78

Data Visualization Feedback Software Analytic Tools Customer Experience 78

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201