Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 93

Feedback Software Research Software Onboarding KPIs Customer Experience 93

Amplitude

JANUARY 26, 2021

Now, we’re perfecting the digital product experience. Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 81

Data Visualization Customer Satisfaction Analytic Tools User Testing 81

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. Ask this same cohort to define product operations—and how it differs from product management—and that consistency begins to fade. Many lack a clear picture of product operations’ role in general.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

NOVEMBER 24, 2022

The goal of any traditional or digital marketing strategy is product growth. The four stages of the RACE framework implement marketing strategies to Reach new customers, encourage them to Act or interact with your website or social media pages, drive Conversion , and boost long-term Engagement. The RACE marketing planning framework.

Feedback Software 96

Feedback Software Analytic Tools Framework Onboarding KPIs 96

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether. It’s that simple.

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Data Visualization 78

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What is product analytics?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 107

Product Research Customer Experience User Testing KPI 107

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Keeping pace and maintaining alignment can be essential for the ultimate direction and success of our core product offerings.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Keeping pace and maintaining alignment can be essential for the ultimate direction and success of our core product offerings.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Keeping pace and maintaining alignment can be essential for the ultimate direction and success of our core product offerings.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40