Remove Dashboard Remove Messaging Remove Naming Remove UX
article thumbnail

How UX Researchers Can 4X Their Usability Test Response Rates With Userpilot

Userpilot

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Here are a few features that will streamline your UX research efforts.

article thumbnail

How to Conduct a UX Audit in SaaS

Userpilot

This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Study behavior trends to highlight any UX designs users avoid.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Notification UX: How To Design Notifications For A Better User Experience

Userpilot

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

article thumbnail

The UX of Data

Amplitude

Intuitive tools and naming. She turns to a saved dashboard in their business intelligence tool. Download the UX of Data worksheet. Step 2: Use clear and unique names. Name things in ways humans can understand so that there’s no confusion about what a data point means. Wayne, we’re here for you dude.

article thumbnail

UX vs CX (User Experience vs Customer Experience): Explaining 4 Key Differences

Userpilot

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

article thumbnail

How To Run a Successful SaaS Onboarding Process and Retain Most Customers

Userpilot

Just a name and email address are enough to get started. Greet new customers with welcome messages – it humanizes the onboarding process. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Greet them with a welcome message for a more positive onboarding experience.

article thumbnail

15 Best Intercom Alternatives for SaaS Companies (2023)

Userpilot

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.