Userpilot

MAY 7, 2024

TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Interactive walkthroughs guide users step-by-step through actions within a product, while product tours offer a more passive overview of features and capabilities.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

JUNE 5, 2024

These tools include product growth platforms , CRMs, customer support software, feedback tools , analytics solutions, and automation tools. It allows you to create onboarding flows and other in-app experiences and supports mobile apps. Userpilot is a product growth platform. Appcues is a digital adoption platform.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

AUGUST 10, 2022

As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? Collecting customer insights helps you deliver best-in-class solutions and improve customer experience. And much more.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Let’s dive in! The next step involves data analysis.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. However, not all product tours are created equal: many companies fail to realize their full potential. Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. Ready to dive in? Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 20, 2024

Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. Track customer sentiment score to measure the effectiveness of product strategies and identify areas for improvement. You’ll need a platform to do this.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. Let’s begin our journey and unlock product growth opportunities with click tracking! The importance of tracking user clicks.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 29, 2023

What benefits does it bring to product teams? TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

NOVEMBER 14, 2023

To effectively execute an omnichannel analytics strategy, first define your objectives and metrics to measure progress. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS. For example, refine your onboarding flow to remove friction and reduce the time to activation.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 105

The Product Coalition

JANUARY 6, 2023

Mobile app tracking is the process of capturing data points across user activities in a mobile application with the aim to uncover the insight needed to improve the overall user experience. Ultimately, a low-risk high performance SDK will positively impact your business metrics like user retention, acquisition, and revenue.

Analytic Tools 118

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 118

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. TL;DR Conversion rate optimization (also known as CRO) is the systematic process of increasing the percentage of visitors to your product, app, or service who take a specific desired action. What is CRO analytics?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Personalize the experiences of your new customers to accelerate their time to value. Let us examine the most important metrics for retaining customers.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

AUGUST 16, 2022

There are seven steps to conducting a marketing experiment: Brainstorm experiment ideas. Select metrics to measure success. Run the experiment. Here are five marketing experiments types you can try in your business: In-app onboarding experiments. Product messaging experiments.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Setting up custom conversion events to track the customer experience and progress.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

MARCH 25, 2022

An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Get user feedback faster. What is an in-app survey?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. TL;DR Marketing and sales teams have different goals, which is why they often have different data sources or metrics. Once a lead converts, their name, email, or other details are collected.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Product Feedback Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. moment in a short time.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JUNE 24, 2022

In this article, we examine product retention strategies that work and third-party tools you can use to drive retention. Product retention means getting your current customers to return to your product for additional purchases, sessions, or engagement. Mid-stage retention targets customers that are already using your product.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. However, it limits its pricing by feature usage – so you’ll need to upgrade to nearly $900 per month if you need e.g. more than 5 segments.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

APRIL 18, 2023

The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys. – Use close-ended and open-ended questions. – NPS survey: How likely are you to recommend our product to a colleague/friend?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their overall satisfaction level with your product. User persona example: Product Manager.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

SEPTEMBER 30, 2022

Monitor your in-app user analytics for a direct view of what features are well-loved and which ones are neglected. You can then use this data to prioritize product improvements. Offer contextual help with tooltips , modals , and checklists that guide users on how to achieve value with your product.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. Interviewing your users provides even more insight.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective new customer onboarding tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your new customer onboarding needs. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52