Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Feedback 83

UX Planet

FEBRUARY 1, 2024

Social Impact Improving access to efficient finance management tools can reduce financial stress and improve individuals' overall well-being. By promoting financial literacy and providing tools for effective budgeting and planning, the application can empower users to make informed financial decisions.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. Create a customer retention analytics dashboard to measure success across key metrics. The solution? To make the navigation more intuitive.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Then you're in the right place!

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 87

Userpilot

APRIL 22, 2024

The best customer success tools include Userpilot, ChurnZero, and Gainsight. It involves understanding your customers’ needs, goals, and challenges—as well as providing them with the right solutions, support, and guidance to help them succeed. Learn about secondary onboarding on this free webinar. Book a demo to give it a try.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? HubSpot offers customer relationship management (CRM) software solutions for businesses. The platform allows integrations with multiple software platforms. Define lists for new leads who come from a particular webinar.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Gainsight

SEPTEMBER 1, 2020

Buying technology for your CS team can feel very similar. Still, it can seem easier to pick a short term solution or make lasting trade-offs on what you need because you need fast value. For many organizations, a hurdle to getting started with a CS Platform boils down to customer data, but there’s no need to get stuck.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. But the tool requires the user to go through several activation points both in the web app and the mobile app.

Research Software 73

Research Software Reporting Tools Data Visualization Software Review 73

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 82

Analytic Tools Feedback Software Product Research Data Visualization 82

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 96

User Testing Analytic Tools Research Software Feedback Software 96

Userpilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Interactive reports let you quickly query data and visualize product usage. Mixpanel dashboard homepage.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Software Review 90

Userpilot

FEBRUARY 22, 2024

Provide great customer service to improve customer experience and make your products stand out. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Provide your customers with self-service support with Userpilot. Why is retaining customers important in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

The Product Coalition

APRIL 5, 2021

We will be using Airbyte (an open-source data integration platform) and Tableau (a business intelligence and analytics software) for this tutorial. This will start up Airbyte on localhost:8000; open that address in your browser to access the Airbyte dashboard. Go ahead and install Tableau on your machine.

Data Visualization 109

Data Visualization Analytic Tools Customer Experience Webinar 109

ProductPlan

MAY 17, 2022

But one consistent thread is the major role they play in managing the product stack of tools. Not only are they power users of these enabling technologies, but they typically wield a lot of influence when determining which types of tools—and specific products—appear in and remain part of the product stack.

Data Visualization 52

Data Visualization Research Software Reporting Tools Analytic Tools 52

Amplitude

OCTOBER 14, 2020

Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. These solutions typically require SQL queries or analyst support, which can’t keep up with the needs of fast-moving teams.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. But with so many tools in the market, which one should you choose for product analytics ? Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Want the best of everything?

Analytic Tools 96

Analytic Tools Data Visualization Reporting Tools Software Review 96

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves. Try publishing research reports, whitepapers, free video courses, or case studies.

B2B 98

B2B User Testing Research Software Analytic Tools 98

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

SEPTEMBER 30, 2022

Also, offer in-person training and webinars to connect with customers on a human level. Offer multiple formats for support to cater to everyone’s preferences, including a self-service resource center and live chat. Some people enjoy a self-service experience, whereas others want to chat with someone live.

Customer Experience 80

Customer Experience User Testing Data Visualization Feedback Software 80

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Gainsight PX tools : Adoption Report, Path Analyzer, User Retention, and Survey/Feedback. The image above shows an example of a new badge featured on a custom dashboard.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Gainsight

JULY 16, 2021

You have a technology platform. Using the right CS tech platform should provide you with features and functionality to give you visibility into your customer base. First, if that platform does not offer that functionality, it may be time for you to look for a new one. Well, we believe that perfect practice makes perfect.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Feedback Software 40

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . Do you use the Gainsight platform to do your job? Process development. If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.”

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

Mixpanel

AUGUST 23, 2023

Since launching over a decade ago, Mixpanel has been a great solution for analyzing digital product usage. But for analysis in other domains, our customers have often been forced to turn to disparate tools, resulting in a siloed, split-brain analytics experience. Note: This is an example dashboard, not real Mixpanel company data.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Amplitude

OCTOBER 14, 2020

Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. These solutions typically require SQL queries or analyst support, which can’t keep up with the needs of fast-moving teams.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. Webinar: Citrix Troubleshooting 101 ». Thanks for the opportunity.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Forrester Report: The Business Case for Customer Success Management. 6 Steps to Launching Your Customer Health Dashboard. The Building Blocks of Customer Success.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Userpilot

MARCH 25, 2022

In-app survey tools show you the analytics side in real-time. If I didn’t know in advance what it takes to start using this platform, I would probably have been annoyed by making extra efforts just to sign up. Check out this webinar on how to measure user sentiment. Best in-app survey tool for collecting feedback in-app.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Product Research 87

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Birst BI

NOVEMBER 20, 2018

In this blog, we provide a high-level overview of the most important analytic methods, relate them to one another, and show that successful solutions are not crafted with just one tool. To hear more on Infor Dynamic Science Labs analytic methodologies, watch this on-demand webinar. Using analytic methods is not new.

Data Visualization 84

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 84

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Gainsight

MAY 13, 2020

Those existing customers will be scrutinizing outcomes to ensure your software is delivering results and if you can’t deliver value to them, they will likely churn. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Bobby Cooper, Sr.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59