Mixpanel

JUNE 17, 2020

To build a business model that can help your startup make waves in a crowded marketplace, consider Henrique Boregio’s approach: stop chasing “feature parity” and focus on creating something truly unique. What is your North Star metric and how has it changed over time? What is your North Star metric and how has it changed over time?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. ” KPI vs. OKR.

Feedback Software 76

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 76

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. Customer experience Key Performance Indicators are the metrics that measure the level of interaction between the company and customers.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. The three main types of KPIs are quantitative, qualitative, and leading KPIs.

Onboarding KPIs 83

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 83

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. Your team suggests two ideas: Change onboarding so it nudges new users to invite their team to collaborate right away. You need more data: What’s the baseline for improvement? A lofty goal!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 85

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. To make decisions, product-oriented professionals need data, you know that already.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 97

Feedback Software Research Software Analytic Tools Onboarding KPIs 97

Userpilot

FEBRUARY 15, 2022

The best user engagement tools to use to turn new users into active users. Daily active users (DAU) are the total number of unique visitors who use your product’s core features daily. Daily active users (DAU) are the total number of unique visitors who use your product’s core features daily.

Feedback Software 92

Feedback Software Analytic Tools User Testing Onboarding KPIs 92

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can? So what goes into a product spec?

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

Userpilot

AUGUST 29, 2022

To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 80

Feedback Software Customer Experience Customer Feedback Product Research 80

Userpilot

JUNE 15, 2022

Using interactive walkthroughs and reminder modals, tracking user behavior , and offering in-app self-service support will significantly improve your GRR. Net Revenue Retention is a key metric as it helps you determine the financial performance of your company. NPR’s insights are excellent for expanding your customer base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Gainsight

AUGUST 15, 2021

Want to master in-product communication? In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. This is how you set up processes that promote a seamless in-product user guide experience.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Gainsight

JULY 22, 2021

Want to master in-product communication? In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. This is how you set up processes that promote a seamless in-product user guide experience.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 58

Research Software Analytic Tools Feedback Software Onboarding KPIs 58

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Gainsight

JUNE 10, 2021

But they brought their best game with some incredible moves, tips, and tricks. From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. How clean is your data?

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. These days are more around product design and UX design. When I got into design, it was very much for the visual aspect of it.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

The Product Coalition

JANUARY 12, 2020

It’s totally tool-agnostic?—?you The screenshots in this article are from an OKR performance tool called OHNO which no longer exists. This guide is tool agnostic, you can track OKRs on a whiteboard if you like?—?you You want to make sure everyone is 100% onboard with the changes that are coming.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78