The Product Coalition

FEBRUARY 13, 2019

Must reads to get started Habit Formation: The 21-Day Myth Cognitive biases explained Glossary of behavioral design terms How to Start a Career in Behavioral Design Should You Listen To Your Users or Your Data? March 19, 2019 Behavioural Economics and Decision Science for Social Good Seminar , London, GB?—?

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The Product Coalition

JUNE 5, 2018

Successful project management requires a close working relationship with leadership to ensure each project is aligned with business strategy , even as companies undergo enterprise-wide change. Kevin describes himself as passionate about digital strategy, UX, social media, design, SEO, and analytics. and Seth Godin Productions.

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Analytic Tools Seminar Healthcare Leadership 68

DemandMatrix

JULY 1, 2020

They have developed and are following smart marketing tactics that would help them sustain the impacts. How B2B Marketing got harder with changing global picture? Cross-border business travels also went for toss because of which global events, seminars, exhibitions, meetings are called off. What does it focus on?

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ProductPlan

JULY 19, 2019

Neither do the researchers, founders, marketers, designers, or other PMs. Product managers need to continuously talk with users directly and bring their voice into all of the product strategy communication. Instead, the “right” answer needs to be justified with data and proof of work. Tricia Wang, Co-Founder, Sudden Compass.

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User Testing Product Research Product Management Product Manager 59

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Benefits of having a customer education program.

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Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. To create an effective support strategy , you must first define your support philosophy. Why is SaaS customer support important?

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Feedback Software Analytic Tools Customer Feedback Customer Experience 75

Product Beautiful

FEBRUARY 24, 2014

The first step toward becoming a great product leader is to have the best quality and quantity of information, so that you can attack any problem with data, not opinions. One of the most chronically under-utilized ways of getting to product data is by using win/loss analysis (WLA). Some companies feel this is enough data and stop here.

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Seminar Product Research Data Visualization Customer Experience 61

Sequent Learning

AUGUST 26, 2019

Get your dose of insights, in just 15 quick minutes by tuning into the Masters of Product Management podcast. Succeeding in product management and innovation while our industries and markets are changing around us is something we deal with every day. We rarely have the luxury of a slow-moving market.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Sachin Rekhi

JUNE 22, 2009

Several months ago I had the opportunity to sit in on a guest lecture Clara Shih gave at the Stanford Seminar on People, Computers, and Design. After attending the seminar, I decided to read the book and wanted to share some of the key trends discussed and the business opportunities that arise from them.

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Seminar Research Software Data Visualization Advertising 60

Gainsight

FEBRUARY 2, 2024

Customer training used to involve writing a 300-page user manual and delivering a week-long, on-site seminar for all new users. These are just the tools, however. They’re creating great inbound marketers, with the understanding that it will make them more successful customers. What Is Customer Training?

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Education User Testing Customer Experience Research Software 52

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager.

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Analytic Tools Research Software Feedback Software User Testing 97

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. At that time, my company was 50 employees.

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Data Visualization Feedback Software Customer Feedback Customer Experience 172

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Stephen Allott (Seedcamp) – Rules & Tools For Scaling Software Sales from Business of Software Conference.

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Analytic Tools Research Software Data Visualization Software Review 40