Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MARCH 7, 2024

How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Core feature engagement dashboard in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Webinars help boost feature adoption and re-engage customers by highlighting important features and finding improvement areas.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

APRIL 22, 2024

But what strategies work? 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. Using targeted in-app messages to guide users through key features effectively. Use progressive disclosure to avoid overwhelming users.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

APRIL 29, 2024

A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. For example, age or product usage patterns. Book the demo to find out more!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. What is proactive customer service?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. The powerful impact and efficacy of this approach lays the foundation for companies to devise more meaningful strategies to engage with even more customers and continue to drive success.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #2: Agents are wasting time jumping between tools.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies. ” Chip Lay, Director of Product Strategy at Fullstory.

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Provide great customer service to improve customer experience and make your products stand out. Thus, it only makes sense that you work hard to retain any customer that makes a purchase.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

The Product HQ

MAY 10, 2024

Do you want to become a data product manager? As the world moves towards a data-driven economy, businesses are keen on data trends and hiring people who know the ins and outs of data. Big data analytics is a growing global market expected to reach $550 billion by 2028. To learn more via video, watch below.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Userpilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues. Let’s get right to it!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 25, 2024

It gives you the analytics to see what they are clicking and where they are leaving. These insights highlight areas for improvement, leading to higher conversions. Set up sales funnel steps with specific data points and filters. Those who show interest through actions like signing up for webinars or trials.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Conduct user interviews and act on the insights to make their voice heard. What is customer value in SaaS?

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

OCTOBER 6, 2023

It helps you visualize the customer journey. Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Personalization strategies help improve customer value and boost loyal customers. Personalization strategies help improve customer value and boost loyal customers. Let’s begin! Who are they?

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Why the term funnel?

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What are B2B marketing examples?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Create product or service adoption programs. Create webinars to help customers master their skills.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. Closely monitoring and analyzing customer behavior and in-app activities provide insights into the potential churn.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketing involves bringing a product to market and aligning its messaging with customer needs. Product marketing involves bringing a product to market and aligning its messaging with customer needs.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

OCTOBER 14, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What strategies do you use to prioritize your product roadmap? What tools or methodologies do you use?

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. To improve digital CX, start by offering an omnichannel customer experience, where data is synced across multiple channels and customers can enjoy a connected experience no matter where they are.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

DECEMBER 19, 2022

It all begins when the customer signs up for your tool and has a continuous effect. Best tools for SaaS customer onboarding: Userpilot , Appcues, and Pendo. The end goal is to quickly familiarize them with your tool and get them to start deriving value from it as soon as possible. Minimized time to value. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

AB Tasty

FEBRUARY 22, 2024

In this guest blog post from Conversio , a leading UK-based optimization and analytics agency, we explore key trends in fashion e-commerce and how brands can leverage digital strategies to enhance the customer experience. Leverage data to make data-driven decisions and continuously optimize your strategies.

User Testing 52

User Testing Data Visualization Analytic Tools Feedback Software 52

Revulytics

AUGUST 28, 2018

On its recent earnings call, Spotify founder Daniel Ek revealed that Metallica is now leveraging data from the streaming music service to localize their performances, tailoring set lists based on the songs most popular among fans in that city. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. A customer service model is necessary for customer success.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. What is SaaS account management?

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103