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Userpilot
JULY 19, 2021
The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)? Revenue growth.
Intercom, Inc.
NOVEMBER 20, 2018
In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.
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Intercom, Inc.
JUNE 1, 2021
According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. The solution: Optimize your resources with the Conversational Support Funnel. Challenge #2: Agents are wasting time jumping between tools. Sound familiar?
Intercom, Inc.
MAY 6, 2019
But these metrics taken in isolation don’t reflect whether users are successfully incorporating your product into their daily routine, adding it to their lineup of business tools or embracing it as something they can’t do without. 4 forces that influence product adoption. Increase your product magnetism.
Lenny Rachitsky
MARCH 12, 2024
I’m approaching two years of podcasting (and just crossed 10M downloads!), There are a trillion podcasts, they’re a lot of work, and it’s so dorky to tell people you have a podcast 🤦 But thanks to a nudge from Harry Stebbings , and having a newsletter platform to help kickstart it, I took the leap.
Intercom, Inc.
NOVEMBER 23, 2022
Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And when you download that offer, you know get scored and maybe get emails from a salesperson.
Pragmatic Marketing
NOVEMBER 9, 2009
While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. Will any company perform this type of research for each product project? Probably not.
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