Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

ProductPlan

MARCH 17, 2020

Product vision helps shape the product strategy , a high-level plan describing what you hope to accomplish with your product and how you plan to go about it. A product strategy includes a product vision statement (e.g., increase free-trial downloads by 50% in the next six months), and initiatives (e.g.,

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

MARCH 2, 2018

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. As the function grew, I hired a team of product people. I wore many hats. It’s not.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218