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The ultimate customer support tech stack for 2022

Intercom, Inc.

Download The Ultimate Modern Support Tech Stack guide. To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. Let’s dive in.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Product engagement metrics.

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The Activities of a Strategic Product Manager

ProductPlan

increase free-trial downloads by 50% in the next six months), and initiatives (e.g., Product Roadmap. Next comes the product roadmap. Keep in mind that the roadmap should stay high-level and strategically focused. Read why a top-down product strategy is the best way to plan your roadmap. upsell new services).

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TEI 334: Making product management effective regardless of the product emphasis in an organization – with Monika Murugesan

Product Innovation Educators

She focuses on portfolio roadmaps, innovation, strategy, and customer success. . In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams. Click here to download the Action Guide.

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TEI 334: Making product management effective regardless of the product emphasis in an organization – with Monika Murugesan

Product Innovation Educators

She focuses on portfolio roadmaps, innovation, strategy, and customer success. . In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams. Click here to download the Action Guide.

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Product Managers: Your job title doesn’t mean anything!

The Product Coalition

If you report into Sales, guess what, you spend much of your time on sales calls and updating the roadmap. Our Product Activities Framework helps you work out who does what in your business The framework splits the activities into three main areas: Strategic; Inbound and Outbound. You won’t necessarily be involved in all three.

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Create user manuals and training guides way faster than ever before

The Product Coalition

I’ve been looking for an easy way to create freebie downloads. I’d say our primary challenge was always building the right outbound sales process. is a virtual space where we plan our weekly and monthly tasks, keep our ideas for the future (backlog, product roadmap, etc.) This software fits the bill!”?—?one Leadfeeder ?—?this