Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 29, 2024

Different types of customer segmentation strategy We distinguish a few customer segmentation models : Demographic segmentation : Groups customers based on attributes like age, gender, and education level. Technographic segmentation : Divides customers based on their use of technology, including devices, software , and platforms.

Customer Experience 86

Customer Experience User Testing Customer Feedback Analytic Tools 86

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Feedback Software Technical Review Systems Review 88

Userpilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. You can then build a more informed marketing plan that engages customers in their preferred channel, with an impactful message, at the right time. Create in-app surveys code-free with Userpilot.

Analytic Tools 90

Analytic Tools User Testing Research Software Feedback Software 90

Userpilot

APRIL 22, 2024

Review feature usage data. For example, Slack needs instant messaging to be called a collaboration app. For example, Xero, the online accounting software, has a feature that automates tax calculations based on the tax rates and rules of the user’s configured region. Usability features. Power features. Niche features.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Weak Development Team 83

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value.

Customer Experience 90

Customer Experience User Testing Feedback Software Customer Feedback 90

Userpilot

DECEMBER 19, 2022

Educate users to drive customer success. Use popups, tooltips, and other forms of in-app messaging to prompt feature discovery and adoption. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice. Modal asking for a customer review. Welcome new users.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 90

Userpilot

FEBRUARY 20, 2024

There are different types of audience segmentation for your email marketing campaigns: Demographic Segmentation : Categorizes audiences based on objective characteristics like age, income, and job, simplifying personalized messaging. These can include age, gender, income level, education, occupation, and marital status.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization User Testing 80

Userpilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation software is a tool that allows you to segment customers based on shared characteristics such as their in-app behavior, the NPS score, completed milestones in the customer journey, etc. Let’s get started!

Analytic Tools 90

Analytic Tools Research Software Data Visualization Reporting Tools 90

Userpilot

FEBRUARY 28, 2023

An effective adoption strategy involves setting goals, implementing product education , and measuring success. Review your product analytics, and A/B test your in-app messaging for added context. Userpilot is a no-code solution where you can track product metrics and build interactive experiences that improve adoption.

Analytic Tools 80

Analytic Tools Feedback Software User Testing Data Visualization 80

Userpilot

AUGUST 2, 2023

Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. Perform A/B testing to see which subject lines and messaging improves metrics. These emails are typically sent in real-time or shortly after the triggering event, ensuring timely communication.

Data Visualization 81

Data Visualization Analytic Tools Customer Experience User Testing 81

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Engaging regular and resurrected users with educational content when it’s most relevant for them. Who are resurrected users?

Customer Experience 77

Customer Experience User Testing Customer Feedback Onboarding KPIs 77

Userpilot

MARCH 21, 2024

Analyzing customer behavior with feature tags and event tracking to identify and address friction points. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. Include launch messages for announcements, updates , and patch notes to keep customers informed 24/7.

User Testing 92

User Testing Analytic Tools Research Software Feedback Software 92

Userpilot

DECEMBER 3, 2022

Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. For example, customer service reps may use CRM software to keep track of customer complaints or inquiries and manage customer support tickets. Potential customers analyze competing products and read reviews. Here’s how.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Sales relies on CSMs for opportunities, Marketing looks for customer advocates and helpful messaging to produce and attract more customers. Due to the nature of support, it is a reactive role.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

DECEMBER 9, 2021

Drive account expansion with contextual upgrade modals and in-app messages , and by reminding users of what they are missing out on. Use a product growth tool like Userpilot and start improving your NRR with in-app messaging. Churn MRR: Measures how much revenue is lost due to customer cancellations in a month.

Feedback Software 89

Feedback Software Data Visualization Onboarding KPIs Software Review 89

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. Leverage video tutorials to provide customer education and help users maximize your product.

Feedback Software 87

Feedback Software User Testing Customer Feedback Customer Experience 87

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. But it can also mean helping customers get more value from a software product.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

JANUARY 18, 2023

Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. Whether your reviews, testimonials, and case studies are coming from freemium or free trial users or paying customers, you need to leverage this social proof moving forward.

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs Marketing 86

Userpilot

AUGUST 20, 2023

Userpilot’s new feature announcement , where users can register for an educational webinar to learn about the new functionalities. Improves customer retention as users are less likely to drop off due to frustration and facing too many unaddressed problems. Trigger surveys with specific actions and events. proactive help).

Data Visualization 69

Data Visualization Analytic Tools Feedback Software User Testing 69

Userpilot

SEPTEMBER 29, 2022

Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Provide proactive support and ongoing education with a resource center. Signing up to use your software is just one step you expect a SaaS customer to take. poverty alleviation, free education, climate change, etc.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

OCTOBER 11, 2022

While you can use Userpilot for collecting customer data and building segments, Salesforce will be good for customer relationship management software. Lead segmentation refers to dividing your collection of leads into smaller lists based on user activities or characteristics that you can use to send more persuasive messages.

Feedback Software 86

Feedback Software User Testing Data Visualization Customer Experience 86

Userpilot

JULY 21, 2022

Personalize your in-app support hub content based on user segments , user events, localization, and more. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review. Although customer service and engagement models are about educating and helping users, their goals are different.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Say your product is project management software. Let’s begin.

Analytic Tools 85

Analytic Tools Research Software Onboarding KPIs Customer Experience 85

Userpilot

AUGUST 15, 2022

Examples of micro goals include understanding your audience, determining your product proposition and messaging , and improving your PQL conversion rate. The more you understand the customers, the more your brand’s messaging will resonate with them. Nailing product positioning and messaging. Macro goals examples.

Product Marketing 85

Product Marketing Feedback Software User Testing Marketing 85

Intercom, Inc.

DECEMBER 28, 2022

Emojis mean business: The characters transforming business messaging. This episode is a fun and educational listen that will help you unleash the power of a warm smile, a well-timed eyebrow raise, or a knowing wink to show your customers you mean business. ?. Zara Burke , Principal Editor. Emojis are online communication gold.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

OCTOBER 11, 2022

They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Below are three examples from top software companies.

Feedback Software 76

Feedback Software Analytic Tools User Testing Customer Experience 76

Gainsight

JUNE 4, 2020

As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep the cash flow going. With PX, we have our javascript code embedded in SaaS applications and thus get to witness every user’s clicks and actions, anonymously, across a healthy set of cloud applications.

Analytic Tools 52

Analytic Tools Customer Experience Customer Feedback Software Review 52

Userpilot

JANUARY 28, 2022

The type of win-back campaign you send is dependent on the particular event that has triggered it. Users who churned due to missing features: you can send this group a win-back email about the new feature or updates. Use in-app guides to educate your users. Use an impossible-to-resist offer to convince subscribers to come back.

Feedback Software 87

Feedback Software User Testing Customer Feedback Customer Experience 87

Userpilot

APRIL 18, 2023

Userpilot is a customer success platform that can help you trigger personalized in-app messages, create surveys, and access advanced product analytics to grow your SaaS. So why not get a Userpilot demo to improve customer success without coding? This welcome message not only leaves a nice impression.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience User Testing 89

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In the beginning, software was expensive and purchase decisions were made by highly technical executives. NPS survey created code-free in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 15, 2021

There are seven types of product launch emails: product launch campaign, product launch email sequence, beta (early access) announcement email, new feature announcement email, pre-order announcement email, teaser email campaign, and event announcement email. Launch messages are all about building anticipation. Event announcement email.

Feedback Software 85

Feedback Software Research Software Product launches User Testing 85

Userpilot

OCTOBER 16, 2022

Host webinars to educate and interact with your audience. With Userpilot, you can apply these strategies without having to code. For this, you can calculate software adoption rate, which is the percentage of signed-up customers that become active users. Create in-app feedback surveys code-free with Userpilot. Churn rate.

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

OCTOBER 11, 2021

Recurring revenue and account expansion: give users flexibility with other relevant SaaS integrations, user segmentation, offer trials to premium features , use automated in- app messaging for contextual customer expansion, and incentivize promoters to write in-depth product reviews. Build an in-app help center without having to code.

Feedback Software 104

Feedback Software User Testing Product Research Customer Experience 104