Userpilot

MAY 26, 2022

Webinars are another good way of educating users about new features while helping to build stronger relationships. Self-service. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support. Create user onboarding flows with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

JUNE 26, 2023

Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. NPS dashboard in Userpilot. In-app widget for collecting passive customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

NOVEMBER 22, 2022

In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. Customer education programs come in different varieties – webinars, videos, email series, and in-app training. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Plus, Synthesia integrates with Userpilot, so you can embed AI-generated video tutorials inside your UI patterns ( tooltips , checklists , etc.) Offer self-service options. Synthesia’s integration with Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 30, 2023

We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. There are many metrics to explore.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. For the best user experience, combine all the self-help resources in an easily accessible knowledge base.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Intercom, Inc.

APRIL 25, 2018

They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. Example 2: Messenger home focused on self-service and support.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). Embed videos. Here’s an example: Fluid is an all-in-one project management platform catering to enterprise customers. Userpilot webinar thank-you page. Their needs, wants , and pain points. Company details (e.g.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. What’s the willingness to pay?

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. Much of the buyer’s journey takes place offline, making it hard for customer journey analytics to capture all that takes place before a user makes buying decisions.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Intercom, Inc.

OCTOBER 5, 2018

A trial user might require more education on the value of your product, while a lapsing user might require a check in from an account manager. Embed your product into their workflow. Embed your product into their organisation. weekly reports). Don’t let them both fall into a naive “we miss you” bucket. Be personal.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

MARCH 25, 2022

Product and marketing managers choose in-app surveys to get clear-cut user feedback fast. Plus, a product management team can start analyzing responses as they come in, whether it’s a net promoter score survey or precise feedback on a recent feature. In-app survey tools show you the analytics side in real-time.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

JANUARY 13, 2021

If you compromised on the design and give up on the large icon buttons – you could probably manage to merge it with the welcome message, like Postfity did: Source: Postfity. As an invited user, how are you supposed to figure out how to make the best use of your invite if all you see is an empty dashboard?

Research Software 85

Research Software Customer Experience Data Visualization Product Research 85

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

OCTOBER 1, 2021

See if you can relate to the following story: Jake is an SEO manager for a small digital agency in New York. We all have own unique, individual needs, and in a competitive market, we expect the businesses who serve us to be mindful of our desires. A good customer success manager can go a long way here. Automated help.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

JANUARY 17, 2024

Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Use webinars to provide additional value to existing customers. Long engineering and product development cycles : Time management is crucial to the success of any SaaS business.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Digital customer experience management best practices.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos. Integration : to embed tools seamlessly into their workflows. Brand24 dashboard.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification. Customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX’s self service support As a product adoption platform, GainsightPX lets you integrate self-service support into your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 16, 2022

Offering self-service support so users can access a help center inside your app. To improve CX, you can design, build, and enhance each customer interaction and touchpoint to make it as pleasant and frictionless as possible—which is what customer experience management is for. Customer experience management definition.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 6, 2024

Invite users to a personalized demo call with customer success managers to address their pain points in real time. Offer self-service options to improve SaaS user onboarding experience. A strong SaaS onboarding process is critical to the success of any growth-driven business.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

FEBRUARY 9, 2023

We also explore its benefits and different ways product managers can approach it. PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. Kommunicate has managed to increase its conversions with onboarding checklists. Loom triggers contextual in-app prompts to drive upsells.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty. Net Promoter Score (NPS) survey builder and analytics.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. For instance, if you use a project management tool, a product manager will have a different onboarding flow from a marketing manager. Tooltip created with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Gainsight

APRIL 15, 2024

Objectives: Accelerate Time to Value Assist with Initial Setup KPIs: Number of days from sign-up to first value, onboarding goals achieved, time saved/spent by the Customer Success Management (CSM)/Professional Services team, reduction in support tickets. Anything that gets you the quickest results and access to early data.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

DECEMBER 11, 2022

Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Growth loops embed marketing activities into product development so that user outputs continue to feed into product marketing as new inputs. Empower your customer with self-service portals.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

MAY 21, 2023

Add different types of content, such as webinars , guides, or video tutorials. Afterward, segment users with low NPS responses and work on fixing any of the issues they report. You can offer guides, video tutorials , and recorded webinars so users can pick their desired format to educate themselves. An example of an NPS survey.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Filmora 9. Loom doesn’t.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Alchemer Mobile

NOVEMBER 16, 2021

Related: Apptentive’s 2021 Mobile Engagement Benchmark Report. Affiliate marketing : App marketers join an ad network to create featured widgets and code snippets other app or web publishers embed on their platforms, and the app marketer pays affiliates a small fee for each download. Paid mobile app marketing. Social media.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

Userpilot

SEPTEMBER 26, 2019

Use bullet points, imagery, even embed a video. Storychief recently announced a massive new feature: Social media management. But, if you manage it, they’re instrumental when it comes to major release launches. They basically use this to demo the new release, highlighting how it helps your business.

Research Software 61

Research Software Feedback Software Embedded Analytics Webinar 61

Userpilot

NOVEMBER 13, 2023

The idea is that those invited will be able to test-run the product and report any faults, bugs, or errors to enable you to improve on it before the main launch date. The email also makes it easy to get more information, including a link to a blog post and an invite to a live webinar. Blaze’s post-launch webinar invite.

Product launches 103

Product launches Feedback Software Reporting Tools User Testing 103