Customer Delight: How to Exceed Customer Expectations in SaaS
Userpilot
SEPTEMBER 12, 2022
You can’t measure customer delight with one metric. Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. Implement in-app training to guide customers only when needed instead of overwhelming them with resources. What is customer delight?
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