Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Webinar recordings.

Embedded Analytics 84

Embedded Analytics Customer Experience Customer Satisfaction Software Review 84

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Provide a positive experience by making sure users don’t encounter friction.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

DECEMBER 6, 2022

This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Experience 88

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Gainsight

APRIL 15, 2024

Driving Team: Led by Customer Success (CS) Lead and Professional Services, with collaboration from Product, Support, and Documentation Teams. Strategies: Personalized welcome emails, guides, webinars/video tutorials, utilization of tools like the Knowledge Center (KC) Bot.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

DECEMBER 11, 2022

Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. To create an effective B2B marketing strategy, you should first identify your target audience and then work on positioning your product to reach potential buyers.

B2B 93

B2B Feedback Software Product Marketing Customer Experience 93

Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. You can use modals for this.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

MAY 26, 2022

Webinars are another good way of educating users about new features while helping to build stronger relationships. Good customer education positively impacts the revenue. Good customer education has a positive impact on your SaaS profitability. Self-service. That's a no-brainer!

Feedback Software 91

Feedback Software Analytic Tools Research Software Education 91

Userpilot

JANUARY 9, 2023

More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Userpilot webinar slideout. Save resources on customer acquisition.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Revenue boost.

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Userpilot

NOVEMBER 20, 2022

Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Celebrate customer success.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

NOVEMBER 7, 2023

Reasons to care about customer engagement include decreased customer churn; enhanced customer retention ; and positive word-of-mouth. Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. No SaaS business can survive without retaining customers.

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. You can tell customers are developing a positive relationship with your product when they become active users.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

JUNE 30, 2023

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. Use analytics to help make better decisions.

Analytic Tools 90

Analytic Tools Embedded Analytics Data Visualization User Testing 90

Userpilot

JUNE 26, 2023

These include: In-app surveys for active users Email surveys and questionnaires to reach churned or inactive customers Interviews and focus groups Sales and customer service feedback User reviews on sites like G2 or Capterra Social media comments Bug reports and support tickets Each of the channels allows you to collect different kinds of feedback.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

JUNE 19, 2023

Adopting gamification to create a positive loop in the user that makes their path to success more enjoyable. Engaged users will refer your product or service to others, provide positive reviews, and become advocates for your brand. And although you can’t be there for your users 24/7, you can implement self-service support.

User Testing 86

User Testing Product Research Feedback Software Customer Experience 86

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. Not all touchpoints can be tracked by analytics. You can also gauge whether these mentions are positive or negative.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Data Visualization 89

Userpilot

NOVEMBER 29, 2022

Their positioning makes them great for capturing user attention while delivering information. You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Extensive analytics options are available. Pendo dashboard. Conclusion.

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

Userpilot

OCTOBER 29, 2023

Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. If you’re in this position, you can charge more. Start with existing industry reports to develop a general understanding. Look at their pricing plans as well as business performance.

Research Software 94

Research Software Feedback Software Analytic Tools User Testing 94

Userpilot

NOVEMBER 13, 2023

The idea is that those invited will be able to test-run the product and report any faults, bugs, or errors to enable you to improve on it before the main launch date. The email also makes it easy to get more information, including a link to a blog post and an invite to a live webinar. Blaze’s post-launch webinar invite.

Product launches 80

Product launches Feedback Software Reporting Tools User Testing 80

Userpilot

MAY 21, 2023

Meanwhile, reactive customer service is when you wait for a customer to reach out with an issue. You should provide proactive customer service as it creates positive customer experiences , improves customer loyalty and customer satisfaction , and increases customer retention rates. An example of an NPS survey.

Feedback Software 88

Feedback Software User Friction User Testing Customer Experience 88

Userpilot

MARCH 25, 2022

The faster you start receiving positive or negative feedback, the sooner you act on it. In-app survey tools show you the analytics side in real-time. Check out this webinar on how to measure user sentiment. Next, they embed a follow-up screen offering a sweet personal discount instead of canceling a subscription.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Product Research 86

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Can checking the dashboard address these?

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

Userpilot

OCTOBER 1, 2021

And yet, some businesses still think that this is appropriate behavior online: The same is true for the businesses who nauseatingly sign their onboarding emails "Your friend." " Newsflash: if you try to be "personal" this way, the only people who will respond positively are those who are extremely needy.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Data Visualization 104