Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. Take Stock Regularly. “If The concept is so simple, but so effective.

Product Research 150

Product Research User Testing Weak Development Team Embedded Analytics 150

Userpilot

SEPTEMBER 21, 2022

Use a tool like Userpilot to quickly build in-app surveys or embed Typeform surveys and collect contextual product feedback. Chatbot feedback form – Set up a chatbot to understand a user’s customer experience after talking with your support team. ClickUp allows users to send feedback about its product roadmap.

Feedback Software 85

Feedback Software User Testing Customer Feedback Analytic Tools 85

Mind the Product

MARCH 7, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. In fact, integrations can often derail product roadmaps, so it is imperative for product managers to plan them well. Prioritize Long-term Roadmaps Ahead of Quick Hacks.

Reporting Tools 147

Reporting Tools Data Visualization Customer Experience User Testing 147

Userpilot

SEPTEMBER 10, 2022

Customer service UX surveys are queries regarding the quality of help your customer support team provides. When setting up your team account, Miro asks how users have heard of the platform as the last question using a multiple-choice drop-down menu. You can check their strengths and weaknesses to see what people like about them.

Customer Feedback 80

Customer Feedback Product Research Feedback Software User Testing 80

BrainMates

SEPTEMBER 23, 2020

We have developed a new leadership model – the Product Adaptive Leadership Model (PALM) that offers a path for Product Leaders to examine their current practices, apply new ways of solving problems, and improve their Product Leadership performance. This often goes unnoticed as the pace of development and deadlines increases.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Userpilot

FEBRUARY 25, 2022

You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. Targeted help and advice (by scheduling a free call with the customer success team). There’s never a bad time to gather user feedback.

Feedback Software 90

Feedback Software Product Research User Testing Customer Feedback 90

The Product Coalition

MARCH 16, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. In fact, integrations can often derail product roadmaps, so it is imperative for product managers to plan them well. Worst case, you’ll have to redesign your integration.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Userpilot

OCTOBER 15, 2020

Say ‘Product Roadmap’ and every product person knows what you mean. But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. Product Adoption Roadmap -Execution. You get spammed with tooltips then dumped into a boring dashboard. The Goals of Product Adoption Strategy.

Onboarding KPIs 71

Onboarding KPIs Strategy Customer Experience User Testing 71

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. At its core, product operations enables product teams to achieve better outcomes. Key Tasks User issues reports. What Is Product Operations?

Embedded Analytics 145

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 145

BrainMates

SEPTEMBER 23, 2020

We have developed a new leadership model – the Product Adaptive Leadership Model (PALM) that offers a path for Product Leaders to examine their current practices, apply new ways of solving problems, and improve their Product Leadership performance. This often goes unnoticed as the pace of development and deadlines increases.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Customer Experience 85

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

FEBRUARY 13, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. However, the integration of Slack and Userpilot is currently under development. For example, Userpilot has an in-app integrated product analytics tool, unlike Product Fruits.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

APRIL 25, 2022

neither the product nor roadmap are ever static. The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Userpilot

APRIL 27, 2023

NPS dashboard in Userpilot. GET A DEMO 14 Day Trial No Credit Card Required NPS metrics vary across industries and checking what’s the average in your industry can give you some context into what’s a good or bad score. What is a bad Net Promoter Score (NPS) for SaaS? Source:CustomerGauge. What is a good NPS score for SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Department of Product

JUNE 27, 2022

Poor structure can make things worse. Structural decisions are business critical. Define your org structure There are many ways to organize product development. Each function (Engineering, Product, and Design) has their own reporting structure and organization. For example, Frontend and Backend teams.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

The Product HQ

FEBRUARY 1, 2023

What are best practices for organizing teams and maintaining feature parity when targeting multiple platforms?” Based on that, this is how we tackled team organization and feature parity, though your mileage may vary. Team Organization Note: We were in a unique situation with offshore teams.

Technical Review 52

Technical Review Embedded Analytics Weak Development Team Document 52

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Conversational Marketing : Intercom.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

NOVEMBER 29, 2022

In the hands of customer service personnel, a customer satisfaction survey is a roadmap to creating a customer-focused product. Assess how well your team is performing in terms of delivering on customer expectations. Suppose they love feature A more than features B and C, then you should invest more time in developing feature A.

Product Research 90

Product Research Customer Satisfaction User Testing Customer Feedback 90

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS? 18% answered 6 or below.

Analytic Tools 112

Analytic Tools Feedback Software Research Software Data Visualization 112

Usersnap

MAY 21, 2019

This helps to improve product development and also gives us the opportunity to engage with customers. They are also Your Strongest Sales Team. Happy customers are more effective than your sales teams in selling your product. Even better, they’re willing to sell your services to others without taking a salary!

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74