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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. Then create small, concise messages to educate customers about each of these features. Introducing secondary features to exceed expectations and customer satisfaction. an engagement loop ).

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Why Accessibility Matters in a Post-Pandemic, Majority-Digital World?

The Product Coalition

link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. Reviewing in detail the WCAG guidelines will be useful, but if you want to get started quickly and see how compliant or not is your web site?—?get

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Upsides to unshipping: The art of removing features and products

Mixpanel

As part of (7), evaluate the value of the feature/product on a regular basis, unshipping should be an option the team entertains. We’ll cover why in the next section, after reviewing examples. has exorbitant technical costs with maintenance example: Twitch tipping streamers through a system of “cheering” called Bits.

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How to succeed in 2020: the most important insights from 8 recent market research studies

The Product Coalition

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

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The Korean Game Market: A Comprehensive Overview

The Product Coalition

In this article we’ll briefly review the Korean game market and see what kind of players prefer what kind of games. Hence, it is vital not only to find professional translators but also to perform localization testing once the content is translated. This means you need to incorporate this social element into your game.

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How to Keep Users Coming Back With Engagement Loops

Userpilot

They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. Loops function as closed systems; they keep connecting the output back with the input to generate maximum user engagement and drive exponential growth. And how is it an extension of your marketing team?

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Moving from Services to Products

Mironov Consulting

 So improving the underlying architecture means testing against every customer implementation – with fingers crossed.  And Start an executive review (including Product/Eng) of customers needing more custom work.  Default For entertainment value, we may start referring problematic opportunities to our competition.