Intercom, Inc.

SEPTEMBER 10, 2020

Now, as a senior lecturer at Harvard Business School and a VC with Stage 2 Capital , Mark is leaning to the quant once more, identifying a more data-driven perspective on the questions of when to scale and how fast. . A data-driven framework for scaling. I just don’t think sales have anything to do with product-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

The Product Coalition

MARCH 19, 2023

Each such level requires a different skill level and different frameworks, and moving from one to another (at least to doing it well) might take time and practice. But the first thing Twiggle’s founders asked me to do was to decide which product we are going to create with the amazing technology that they have built so far.

User Testing 143

User Testing Framework B2B Document 143

Product Innovation Educators

JANUARY 15, 2024

4:25] Can you share some examples from SCADpro of how organizations have found value by approaching innovation from an art and design perspective? We execute through a framework called Design Thinking. We provide a global perspective and diverse thinking. We execute through a framework called Design Thinking.

User Testing 104

User Testing Product Research Customer Experience Research Software 104

Product Innovation Educators

SEPTEMBER 4, 2023

A four-layer framework to create a winning product strategy Today we are talking about creating product strategy. He is a strategic practitioner, having spent 20 years leading product, marketing, and business functions for large international corporations. Download the framework. Our guest is Bob Caporale.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

Userpilot

APRIL 21, 2024

Start creating conversion paths by defining their goals from the customer and business perspective. Focus on their JTBDs, pain points , and gains from using your product. From the business perspective, a good conversion path helps teams qualify leads, offer a better customer experience , and build stronger customer relationships.

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Sachin Rekhi

AUGUST 4, 2021

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. This has always been a project I've been eager to take on, but I wanted to ensure that when I did, I contributed a novel perspective to the community.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Product Talk

SEPTEMBER 7, 2022

Sören describes trivago as a mature product that found product/market fit 15 years ago with its hotel metasearch. Sören says since this has been the focus, they’ve optimized the product a lot, iterated on all aspects of it, and run countless A/B tests. First Steps in Mapping out Opportunities.

Product Research 203

Product Research User Testing Customer Experience Research Software 203

Sachin Rekhi

APRIL 12, 2020

In Silicon Valley, we've become well-versed in the importance of finding product/market fit as the most important early pursuit for any new product or startup. Beyond product/market fit, it turns out business strategy really does matter.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

DECEMBER 11, 2023

One thing Marty said in the workshop, however, made me quote this framework much more and use it when I help my customers understand where they should focus their energy. Even if you are “just” head of product, for example, you still need to think and operate with the business perspective in mind.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

Userpilot

JUNE 20, 2023

1 Product Rantz by Userpilot Product Rantz by Userpilot. Userpilot's Product Rantz is a new release from last week. 70+ product marketing managers and product managers joined the launch event in London last week – which shows the credibility of this book in the industry. on Goodreads.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Research Software Books 88

The Review by First Round

OCTOBER 7, 2021

(GC also previously spent 6 years at Atlassian, as a sales engineer and product marketing manager for developer tools.) He describes his career as more of a maze than a ladder, and this functional diversity combined with his deep experience at standout B2B companies gives him a unique perspective.

Marketing 52

Marketing B2B Customer Experience Vision 52

bpma ProductHub

APRIL 30, 2017

The decade long product experience from PM at DEC to VP of PM & Marketing established her in the foundational class of PM’s in Boston. In fact, she was among the very first class of the highly regarded Product Management certification from the Association of International Product Marketing and Management (AIPMM).

Development 150

Development Product Management Product Manager Management 150

Product Management University

AUGUST 9, 2017

If you’re in a product management, product marketing or sales enablement role, consider replacing the phrase market problems with customer goals. It will open your eyes to a whole new narrative, and it will help you deliver, market and sell solutions with more strategic customer value. Why is that goal important?

Marketing 100

Marketing Certifications Differentiation B2B 100

Userpilot

MARCH 8, 2022

How to create a scalable product organization. How product strategy uses a company's vision to fuel profitability. An iterative product framework for identifying and pursuing the right opportunities to create value. Melissa broke silence over the excessive focus on delivery in product teams.

Technical Advisors 112

Technical Advisors Product Research Analytic Tools User Testing 112

NextBigWhat

AUGUST 2, 2019

which tools shall I use) and not the core ( how do I build the right product for my users )! The course has been extremely useful in understanding some of the core product management frameworks and how to apply these frameworks in real life. About the Product Management Course. Navigate the product cycle.

User Testing 94

User Testing Branding Feedback Software Customer Experience 94

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? What should a product manager do to achieve and maintain the PMF? Product-market fit and product development are interconnected and happen in parallel. Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

DECEMBER 18, 2022

In 2022, the most prominent trends centered around increasing product adoption , personalization of product experiences based on user attributes, and making more data-driven decisions. Product Trend 2023 no 1: AI, Machine Learning, and more Automation – the remedy to layoffs? – adds Andrea. It might not be easy.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Product Research 90

Product Innovation Educators

DECEMBER 12, 2022

How product managers can align stakeholders on product projects. Today we are talking about the need for product leaders to manage stakeholders and the associated challenges this creates. Aligning the perspectives of stakeholders on a product project is desirable as well as difficult. That’s a mistake.

Product Research 83

Product Research Workshop User Testing Management 83

Intercom, Inc.

JANUARY 14, 2021

I’m an engineer and I think like an engineer, so I’m looking for frameworks and patterns. I’ll tell you, what happened to me was that I learned a lot about frameworks and high-level business strategy at Accenture, where I did consulting for four years, because that’s what you do as a consultant, right?

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

FEBRUARY 1, 2021

That’s, for example, what makes OKRs such a powerful framework as opposed to plain KPIs. As their manager, by definition, you have a broader perspective than they do. And it doesn’t matter that if they were sitting in your chair they would have the same perspective. It comes with the role.

CTO Coach 97

CTO Coach Reporting Tools CTO Management 97

Userpilot

SEPTEMBER 29, 2023

While product development describes the process of creating the product itself (i.e. designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. Monitor interest in certain topics over time with Google Trends.

User Testing 94

User Testing Feedback Software Research Software Product Research 94

Intercom, Inc.

APRIL 20, 2021

At Intercom, my team and I do this by using a combination of frameworks and tools to drill down into our customer support data, which we then use in a number of strategic ways. Here are three things you can do now to start building your CS ops framework. Map out your existing workflows. Where are customers experiencing frustrations?

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

ProductPlan

MAY 16, 2019

For those of you who are unfamiliar, ProductCraft is a community for product managers that is run by Pendo. This being the first year of the ProductCraft event (and because I lead product marketing at a company in the product management space), I was especially curious. Just remember to keep things in perspective.

Customer Experience 97

Customer Experience Data Visualization Customer Feedback Framework 97

Product Innovation Educators

APRIL 5, 2021

Many people think that because they don’t have the job title of product manager, they’re not doing product management. Actually, many people involved in product innovation, product development, or product marketing are doing product management.

User Testing 69

User Testing Feedback Software Data Visualization Product Management 69

Userpilot

JULY 23, 2023

So let’s go over the basic concepts first, and then see how you can use these templates to grow your business: TL;DR The Jobs-to-be-done framework is a method for developing products. It operates under the premise that customers purchase products and services to get a “job” done. What is the jobs-to-be-done framework?

Framework 91

Framework Feedback Software User Testing Data Visualization 91

Arpit Rai

MAY 31, 2020

The checklist I had created spanned a few areas such as: Team Manager Customers Product Market & Competitors Product Management Process I’ll cover each of these areas in more detail below. Understand the team dynamics and culture norms of the company from the manager’s perspective.

Onboarding KPIs 72

Onboarding KPIs Product Management Product Manager Customer Feedback 72

The Product Coalition

DECEMBER 21, 2020

There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. Idea validation is a process where a specific product, service, or business idea is tested in various ways to determine its viability. New ideas are exciting.

User Testing 158

User Testing Product Research Research Software Feedback Software 158

Product Innovation Educators

APRIL 5, 2021

Many people think that because they don’t have the job title of product manager, they’re not doing product management. Actually, many people involved in product innovation, product development, or product marketing are doing product management.

User Testing 62

User Testing Feedback Software Data Visualization Product Management 62

Bain Public

MARCH 14, 2020

As a product management consultant, he acts as a coach and a mentor to his clients, providing them with frameworks that guide them toward making the best product decisions. George works with his clients to unpack any challenges they face, build new insights and gather information from every perspective. "We

Consulting 52

Consulting User Testing Product Management Product Manager 52

The Product Coalition

MARCH 7, 2023

The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.

User Testing 122

User Testing Customer Feedback Customer Experience Data Visualization 122

The Product Coalition

OCTOBER 5, 2020

But we didn’t have the framework for new contributions yet. Don’t do a hard launch unless you know your product resonates with your audience, which means a good activation and retention rate. We started to exist and to get more and more feedback, and new perspectives for us to strengthen the way we describe our project.

Feedback Software 113

Feedback Software User Testing Customer Experience Customer Feedback 113

The Product Coalition

JULY 6, 2022

In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’). In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love.

Startups 126

Startups Feedback Software User Testing Product Research 126

Userpilot

FEBRUARY 17, 2021

February Product Conferences. Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. Product Marketing Rendezvous. Source: Product Marketing Alliance.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. You’ve achieved product customer fit when your product and its functionality help the user get their job done in the easiest and fastest way.

User Testing 88

User Testing Feedback Software Analytic Tools Customer Experience 88

Mind the Product

JANUARY 7, 2019

Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Here are some sources for talk ideas: Key challenges or conflicts in your career, your product, or your company’s life. Beyond content and delivery, the keys to building a great product talk are: Engagement tactics.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

ProductPlan

MARCH 5, 2021

Your vision statement should also answer the question of your product’s “why.”. Why are you creating this product in the first place, and what do you hope to accomplish? From an essentialist perspective, a clear vision creates alignment. Prioritize what’s most important using a framework.

Roadmap 121

Roadmap Customer Experience Product Research Vision 121

Arpit Rai

MAY 31, 2020

The checklist I had created spanned a few areas such as: Team Manager Customers Product Market & Competitors Product Management Process I’ll cover each of these areas in more detail below. Understand the team dynamics and culture norms of the company from the manager’s perspective.

Onboarding KPIs 52

Onboarding KPIs Product Management Product Manager Customer Feedback 52