Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. What is a customer self-service portal?

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

APRIL 1, 2022

Software and hardware customization to make them compatible with the systems used in the new market. Product localization improves customer experience and satisfaction , which gives you a competitive edge and helps with market expansion. This can have a negative impact on customer acquisition or retention.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? If executed well, a consumer engagement marketing strategy not only increases your revenue but also maximizes the customer lifetime value. What is customer engagement? What is customer engagement marketing? What is customer engagement?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

ProductPlan

MARCH 10, 2023

For the purpose of this glossary entry, the terms feature release and feature launch are considered to be synonymous. Organizations that are considering custom-developed solutions would be wise to consider that fact when making buy vs. build decisions. Product teams find a never-ending opportunity to improve on what came before.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? Well, it’s actually a pinnacle of user retention and customer experience! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

ProductPlan

MAY 21, 2019

It’s far more likely you’ll receive a “retention bonus” and be forced to stick around for a year or two before you see the first dime of your stock options payout. Sunsetting your product because the acquirers were far more interested in acquiring talent, technology and/or customers than the product you manage. Try it Free. Enterprise.

User Friction 67

User Friction Research Software User Testing Customer Experience 67