Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. To help get you started, we’ve curated advice from industry leaders at and outside of Intercom. Some industries deal in annual contracts, NDAs and SLAs. Joel York, CMO, Accellion.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. Education is a key tenet to Adjust, and as thought leaders in the industry, we produce a lot of research and resources for marketers in Japanese.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. The most significant challenge was due to the lack of a self-service functionality.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Tableau builds trust with potential customers on software review platforms. All of these courses are paired with an industry-recognizable certificate that makes them attractive. Dropbox referral program.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

DECEMBER 12, 2018

Well, by using Demandbase, Joe will served personalized ads for healthcare offerings, using pre-determined criteria, such as revenue, industry, and previous purchasing habits. For example, if your live chat tool doesn’t integrate with your CRM and requires four different people to move leads from one system to another, you’ve got a problem.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 12, 2021

Brand24 is a powerful social media listening and analytics platform that tracks your brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. ChartMogul is a business intelligence platform that offers real-time analytics features and easy integration with multiple billing systems.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Pragmatic Marketing

OCTOBER 11, 2019

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. You guys just did inbound like in the last couple of weeks. It was last week. No, it's very true.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. You guys just did inbound like in the last couple of weeks. It was last week. No, it's very true.

Product launches 70

Product launches Research Software User Testing Product Research 70

Atomic Spin PM

JANUARY 16, 2019

There is a wide range of talent in the technology industry. A generalist can better design, and work across, an entire software system or application. For instance, is the company hiring people directly out of coding academies, or do they prefer hiring individuals with industry experience or college degrees?

Software Review 40

Software Review Weak Development Team Customer Experience Technical Review 40

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. It was just the most broken system ever. “We were actually talking to customers. Why the hell is it so hard? Which customers? Active ones.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. They’ll say, “We’re going to build a better email system.” They found about us by word of mouth, Twitter, talking to people they know in the industry.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Brian Balfour

JUNE 20, 2017

Patreon monetizes by taking a 5% cut of transactions -- which the company is points out is 6 to 10 times below average take rates in creative industries -- so it makes sense that the they would want to optimize its growth around Creators whom they count as "financially successful."

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Gainsight

DECEMBER 23, 2019

I would suggest that not only in addition to ARR, I would look at industry, I would look at growth, I would take a look at, where particular geographies that you actually want to grow in, and that you should think about for some customers whom if you have three tiers as an example, tier one, tier two, tier three. Are you supporting them?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event. Our platform is a unified system. Intercom is the Engagement OS.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Sequent Learning

SEPTEMBER 20, 2023

Let’s start out with a definition of product management : Product management is the systemic, holistic business management of products. A static effect that leaves day-to-day work activities largely unchanged due to fewer available resources, so product managers see increased workloads. From my standpoint, this is unacceptable.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

Revulytics

OCTOBER 19, 2017

A few members of our Marketing team recently attended HubSpot’s Inbound 2017 conference in Boston, one of the year’s largest events for marketing professionals. But they lose steam and get down when things don’t go as planned, according to this article in Harvard Business Review.

Roadmap 137

Roadmap Research Software Reporting Tools Analytic Tools 137

Intercom, Inc.

FEBRUARY 10, 2022

But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding. Customer support has never been a walk in the park. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

We talk to Sai Boddupalli , an Exponent alumnus, on his journey being a product manager across various, distinct industries spanning automotive, e-commerce, gaming, and payments. Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Intercom, Inc.

SEPTEMBER 20, 2018

My training was as an industry analyst, where I did a lot of writing. My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics. Eventually, if your systems are set up right, you see the results in your CRM and in the pipeline reports. It should get into the details.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99