Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. ” No inbound chat, no inbound email.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

MBAs from technical and engineering backgrounds will have an edge, so if that’s not you, you should focus on evidencing your abilities to be technical in those interviews. If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Intercom, Inc.

JUNE 21, 2018

We were one of the first companies to leverage all the new sales technologies that are out there now. You’re advising more than 50 companies right now. Is it transitioning from inbound to outbound sales? There’s a handful of companies I advise where it’s transactional: it’s order taking.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

MBAs from technical and engineering backgrounds will have an edge, so if that’s not you, you should focus on evidencing your abilities to be technical in those interviews. If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40