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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Rich ticket management system.

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Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

Userpilot

This security enables more creative and fearless interaction with the software, improving overall user satisfaction. For example, Notion’s task creation feature lets users easily duplicate existing tasks, making it simpler to manage recurring tasks or to use previous work as a template for a new one.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Gainsight targets customer success and onboarding automation , combining in-app guides with comprehensive analytics and feedback management aimed at enterprises focusing on deep customer insights and product experience improvement. Just like WalkMe , it also supports digital transformation projects and change management processes.

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The Most Disruptive Trends in Automotive Software Development in 2019

The Product Coalition

Back in 2018 automotive software developers made some further inroads in the industry, trough connected car servicer or usage-based insurance, for instance. Automotive companies managed to keep their customers satisfied through enhancing their services. Now let’s get to the present year of 2019.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. Product are products, yes?

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Best 19+2 Website Annotation Tools (2023)

Usersnap

Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. is a feedback tool that stands out for its seamless integration with various project management tools. Let’s dive in!