Userpilot

JULY 7, 2022

You might have a great product, but are your users engaging with it? Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. In contrast, customer stickiness is more transactional.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. Add gamification elements to engage customers with your product.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Get ready to empower your decisions with real-world market intelligence. Why should you do market research?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

NOVEMBER 28, 2022

Did you know reengaging churned customers is possible? This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? Buyers are always on the lookout for businesses that offer continuous value, making them preferable to their competitors. Here are some tips to help you increase your customer value.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. But what is a product improvement? Is it a new feature? Something else? So let’s get started.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

The Product Coalition

AUGUST 7, 2020

The value of OKRs and what they have to do with the debate The Benefits of an outcome-centric approach for product management teams Why more businesses aren’t more outcome focused What our community of product people has to say What Does Outcomes over Outputs Mean? In business, defining an outcome isn’t as simple as feeling a caffeine boost.

Product Management 129

Product Management Product Manager Feedback Software Customer Experience 129

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 97

Customer Experience User Testing Data Visualization Feedback Software 97

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. Simply flooding the inbox of someone that just signed up to try your product and sending them one email each day of the trial won’t help you increase your activation and conversion rates.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. drive product adoption, as well as create and maintain the customer onboarding process. We’ve got you covered!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Usersnap

JULY 7, 2021

That is why measuring customer experience has become important. The advancement of social media and communication technology is also the reason why most businesses, marketing experts, and executives emphasize that customer experience is the backbone of any marketing program.

Customer Experience 59

Customer Experience User Testing Customer Feedback Feedback Software 59

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Enhance user experience with product-led onboarding.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 2, 2022

But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. What is B2B SaaS? Why is tracking B2B SaaS metrics important?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. Let’s get started.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. Ways to improve the customer experience for promoters, passives, and detractors. Segment customers based on their score. Let’s get started.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software User Testing 97

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Make sure your customer success team has a strategy in place to turn new users into loyal customers.

Feedback Software 94

Feedback Software User Testing Strategy Onboarding KPIs 94

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? In this article, we cover: What NPS is and how to calculate your NPS scores. How to improve your NPS score to get more loyal customers. Then keep reading!

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

SEPTEMBER 30, 2022

Every SaaS company implements UI updates from time to time, but how should they announce UI updates to customers without overwhelming them? In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. Define your end goal for a product update.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

JANUARY 26, 2023

Anyone would agree that advocating for customers is good for long-term business. But what are some customer advocacy examples for this? Becoming a customer-first company is easier said than done. TL;DR Customer advocacy is a company culture where the needs and goals of the customers are heavily prioritized.

User Testing 95

User Testing Feedback Software Customer Feedback Customer Experience 95

Userpilot

SEPTEMBER 28, 2022

What is the customer perception of your brand? Sometimes it can be tricky to understand how customers perceive your product since it’s subjective and differs from user to user. However, customers’ perception is one the most critical factors that impact acquisition, retention, and customer loyalty.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Alchemer Mobile

NOVEMBER 16, 2021

You’ve made your app, it’s completely functional, easy to understand, and you believe it has a real place in the market. You’ve completed your first big hurdle, but success won’t come immediately. In order to have a successful app, you need to get creative to acquire customers. Source: Business of Apps.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

Userpilot

JUNE 20, 2023

Learning to reduce customer onboarding time will impact your business in no small way. Your new users will experience the product quickly, and your adoption and retention rates will go up. But what exactly is an onboarding time, and how do you improve it for your SaaS? Book a demo to try it out.

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. In this article, we’re going to break down exactly what it takes for your customers to start getting value from your product – and therefore boost adoption. What is a customer onboarding process?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. It pays to collect data after a user signs up for your mailing list. What is SaaS email marketing?

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

FEBRUARY 20, 2023

Wondering how to improve user onboarding and boost customer retention? Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. Improve your onboarding flow today with Userpilot. What is user onboarding?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 23, 2021

Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. Onboarding is the process of educating your customers so that they get the most out of your product.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Andrew Chen

JUNE 25, 2019

I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally. It’s fantastic, and I hope you enjoy it. Thanks, Andrew.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. ‘ perspective.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144