Live chat for business: everything you wanted to know about live chat but were afraid to ask
Intercom, Inc.
NOVEMBER 5, 2018
Think about it: Would you rather chat with a faceless company logo, or “Jess from Intercom”? Just because you have live chat installed on your website doesn’t mean you need to respond immediately. With modern live chat tools like Intercom, you’re no longer just a random support rep – you’re a person. Set expectations.
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