Intercom, Inc.

MARCH 16, 2021

Here are our tips: Gather valuable conversation data fast. A modern conversational support tool, like Intercom , will automatically surface your customers’ most common issues and pressing questions to your team – removing the need to manually tag conversations or go digging for details. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

OCTOBER 18, 2022

When designing a new feature – Track how your users interact with this feature in beta and find insights on how you can make it better. One way to perform user feedback analysis is by tagging NPS responses to get qualitative data in Userpilot. NPS tagging feature in Userpilot. How to tag a feature using Userpilot.

Customer Feedback 96

Customer Feedback Data Visualization User Testing Analytic Tools 96

Roy Madden

NOVEMBER 3, 2021

The team initially had a solid workflow set up, and with a few tips from Remi on the Feedly customer success team, they made it even more streamlined. The Airbus Cybersecurity CTI team sends articles instantly from Feedly to external recipients via email, by tagging them in the Notes.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

UX Studio: Product Management

MARCH 19, 2021

Lean prioritization (2×2 matrix). Besides well-setup techniques you can use a matrix of 2 relevant factors to prioritize methods with your team. On the other hand, you can already shoot for real user feedback from your alpha / beta or live product users. Here are a few tips which methods can help you with that.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

SEPTEMBER 16, 2021

A product manager has to consider 2 types of adoption: product and feature adoption. Here's a tip if you want to both measure and increase feature usage without using two tools, one for product analytics and one for in-app engagement : use a tool like Userpilot to track feature engagement without coding.

Onboarding KPIs 95

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 95

Userpilot

SEPTEMBER 15, 2021

A product manager has to consider 2 types of adoption: product and feature adoption. Here's a tip if you want to both measure and increase feature usage without using two tools, one for product analytics and one for in-app engagement : use a tool like Userpilot to track feature engagement without coding.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

UX Planet

DECEMBER 26, 2023

Adobe Firefly is one of the potential superstar tool which is still in beta stage now. It offers features like auto-tagging images, content-aware fill, and automatic image adjustments. Source: www.adobe.com/sensei.html 2. Currently, in its open beta phase, it is accessible to users on any team or plan.

Research Software 86

Research Software Feedback Software Data Visualization User Testing 86