ProductPlan

NOVEMBER 4, 2021

You can diagram workflows, buy shiny new tools, and tout your unique capabilities and optimized logistics. While they touch on a few aspects of the execution, they’re far more focused on why the change is happening. Instead, it’s the need for alignment around the new program. Change management basics.

Technical Review 97

Technical Review Software Review Management Management 97

Userpilot

SEPTEMBER 4, 2023

Customer Journey Orchestration: Beyond the Basics While mapping provides a foundation, customer journey orchestration is about execution. In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Register here for FREE! When implemented effectively, it transforms businesses.

Data Visualization 94

Data Visualization User Testing Analytic Tools Customer Feedback 94

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

BrainMates

NOVEMBER 27, 2022

This would be like gluing a toaster onto a skateboard, calling it the ‘Roadtoaster 5000’, and then asking a friend to find a few thousand people who’d like to buy it. The premise was that you could buy online and ‘cut out the middleman’ and take advantage of Pets.com’s ‘strong buying power’. It’ll Make Squillions.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

The Product Guy

NOVEMBER 28, 2017

Amazon put book stores out of business by changing how people buy books. Warby Parker changed the entire process of how someone buys prescription glasses and made it affordable. The execution and implementation are the hardest. What does a disruption look like? But coming to this decision is the easiest part.

Product Research 98

Product Research Customer Experience Education User Testing 98

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. So it would be like, “Hey, we’re going to add tagging this week. It’s tricky to successfully coordinate a customer-facing roadmap.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. So it would be like, “Hey, we’re going to add tagging this week. It’s tricky to successfully coordinate a customer-facing roadmap.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

NOVEMBER 23, 2023

Create strategic value PMs are under a lot of pressure to deliver features – from the sales team chasing a deal, the customer service colleagues trying to alleviate customer pain points, and executive leadership eyeing market expansion or increased market share. Ready to dive in to learn more? They lack vision and lead nowhere.

Analytic Tools 101

Analytic Tools Feedback Software Product Research User Testing 101

Intercom, Inc.

JUNE 19, 2018

1 obstacle for these executives. On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away!

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

The Product Coalition

OCTOBER 1, 2020

And if you haven’t already, buy his book. If you read 2 posts to start every workday, that’s 40 posts a month?—?12.5 cents (10 pence) per article. $5 5 / 40 = 12.5 cents , that’s quick maths. If you’re looking to improve your product management knowledge and progress your career in the industry, then keep reading! Don’t believe me?

Research Software 163

Research Software User Testing Product Research Agile 163

Userpilot

MAY 30, 2022

Why is needs-based segmentation important? Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Let’s jump in to see what needs-based segmentation is all about and how you can collect data for that to increase the growth of your business.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 4, 2023

Customer Journey Orchestration: Beyond the Basics While mapping provides a foundation, customer journey orchestration is about execution. In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Register here for FREE! When implemented effectively, it transforms businesses.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

JULY 26, 2021

The evolution of product-led growth has come about as a result of a shift in the buying process at companies whereby non-C-suite employees have more say in buying decisions. Users get to experience the value of the product before paying for it. This then contributes to and supercharges virality. What is product growth?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. We asked one main question: how might we learn more about new and exciting feature prioritization methods in a structured way? We’ve read amazing articles describing and categorizing these techniques. For example: New feature ideas from the team. What competitors have.

Product Research 109

Product Research User Testing Development Customer Experience 109

Clever PM

DECEMBER 29, 2017

Media Buying. Media buying is the process of negotiating and purchasing advertising time and space. The secret to successful media buying lies in knowing your audience. The worst number in business is one. Because of this, you want to have several lead generation mechanisms in place. Affiliates. These activities generate leads.

Advertising 76

Advertising User Testing Messaging Data Visualization 76

Andrew Chen

JANUARY 15, 2024

I decided my focus would be on something targeting a very small group of nerdy founders and executives, rather than a wide topic that might be more mainstream. It aims to tell the story of why some products — YouTube, Instagram, Uber, Slack, Dropbox, and others — end up with hundreds of millions (and sometimes billions!)

Books 66

Books User Testing Research Software Customer Experience 66

Melissa Perri

MAY 13, 2016

In 2007 I joined an innovation swat team at Cornell in the Johnson Graduate School of Business. It was called the Business, Science, and Technology Initiative (known to the cool kids as BSTI). We were working with Kodak to come up with a completely new product that would appeal to our age group, the early 20s. Were we going to build robots?

Research Software 120

Research Software Reporting Tools Feedback Software User Testing 120

ProductPlan

JULY 9, 2019

This can be as simple as making sure every image has an appropriate ALT tag or including subtitles for all your video content. I recently attended a presentation by Benjamin Evans, Inclusive Design Lead at Airbnb, on product accessibility and his experience with designing for inclusion. Captions or sign language for multimedia with audio.

User Testing 69

User Testing Customer Experience Product Research Research Software 69

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

OCTOBER 26, 2021

Userpilot will allow you to execute all the above tactics and strategies, and more, all at a reasonable price point. It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. What is product experience? A subjective concept that changes over time. Customer-facing roles.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 97

ProductBoard

AUGUST 14, 2017

But having the will to be customer-centric is different from following through during execution. When new feedback arrives in productboard they can highlight just the most important insights, tag them, and link them to related feature ideas. It’s little surprise this was a priority. (You And for that, his team turned to productboard.

Feedback Software 40

Feedback Software Research Software Customer Feedback User Testing 40

Usersnap

MARCH 19, 2019

But that does not guarantee customer buy-in. As a product manager or a SaaS company owner, what is your main drive in building new products? What impacts your decision-making process? Do you consider customer feedback? Should the Voice of Customer influence product development? Why Voice of Customer Should be Included in Development Process.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. We’ll dig into the tools in a moment, but first, let’s get to know David and Trevor. I literally couldn’t put it down.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? Can you provide any interesting insights on being a female PM? So there are things that are probably gonna pop up.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JULY 17, 2021

Meet Marianne Quiray, Mid-Market Account Executive at our San Francisco office. She’s since been promoted twice and won several awards , including #2 Account Executive Globally and #1 Account Executive in NAMER. So she would get them for me, but she always told me to keep the tags so she could return it later.

Weak Development Team 138

Weak Development Team Customer Experience Development Marketing 138

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. Katie van Zyl, Director of Product Management at GoDaddy. Christy: All right. Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Coalition

APRIL 25, 2022

With the note-taking tool, you can add properties such as: Create drop-down menu items Tag notes Tag people Add parent/child pages Add formulas Checklists Set deadlines Create templates out of existing note blocks In a thinly veiled jab at Confluence, Notion advertises itself as ‘a wiki that isn’t clunky’. other than the objectives ?—?neither

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Bain Public

JANUARY 30, 2023

It’s important to note that these ideas and requests do not have the green light to move onto execution (i.e. This is an excellent way to put all ideas somewhere without saying an outright ‘no’. into the roadmap and eventually the engineering backlog). The parking lot is step 1 of the product lifecycle management process.

User Testing 52

User Testing Product Management Product Manager Product Research 52

Userpilot

FEBRUARY 27, 2023

And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. The tool you choose should help you accomplish your goals by providing the functionality you need. You also need to consider your budget when choosing a product. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? You can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them. Then, you can analyze the scores, tag responses, and use the data to create specific user segments.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 29, 2023

Your performance report should include an executive summary and information on KPIs , milestones, cost and schedule performance, resource utilization, and future outlook. Performance reporting is essential for product and project managers to make data-driven decisions. Trends reports focus on the performance of chosen metrics over time.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

Userpilot

MAY 30, 2023

Add a follow-up question to enable open-minded feedback Send push reminders to customers so they don’t forget about providing feedback However, if you want to build traditional NPS surveys with response tagging capabilities, then segment customers based on their feedback, Whatfix might not be the best fit for you. What is Whatfix best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Deciding between Whatfix, Usetiful, and Userpilot? We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JUNE 27, 2023

However, if you want to build traditional NPS surveys with response tagging capabilities, then segment customers based on their feedback, Whatfix might not be the best fit for you. Seems like you’re pitting Whatfix vs HelpScout vs Userpilot. Choosing the right product growth platform for your SaaS is a real challenge.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

The Product Coalition

AUGUST 9, 2023

Blockchain — it’s not just a buzzword in the tech world anymore. What started as a humble concept to reward digital miners has taken the world by storm, rewriting the rules of the game and revolutionizing entire industries. In 2008, Nakamoto introduced a concept that would spark a revolution — blockchain. It’s a trailblazer in its own right.

Data Visualization 121

Data Visualization Finance Banking Healthcare 121

ProductPlan

AUGUST 18, 2022

Your roadmap serves as the single source of truth to gain buy-in from these stakeholders. When communicating product initiatives to executive stakeholders, the inclination toward transparency may not be every product leader’s first choice. The Benefits of Adding More Product Roadmap Viewers in ProductPlan. Or so you may think.

Feedback Software 52

Feedback Software Roadmap Customer Feedback User Testing 52