Intercom, Inc.

NOVEMBER 5, 2018

We held The Next Chapter keynote in San Francisco to share our exciting news about the future of Intercom. Connect Intercom to any of the 1,000+ integrated apps on Zapier to automate a wide range of tasks – now including adding or removing tags on users, leads and companies. Automation has been an important theme for us recently.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Customers are willing to pay for what works well and delights them.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Usersnap

APRIL 15, 2020

In my keynotes and workshops, I often highlight the difference between the two home supply giants, Home Depot and Lowes. The higher price tag made the wine actually taste better! How many searches does it take for a customer to find a result? Is the result they click at the start of the list? Two Buck Chuck, actually).

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. If I get off the stage after a keynote and somebody comes up to me and says, “That was a great speech.

Customer Experience 206

Customer Experience User Friction Branding Books 206

Product Talk

FEBRUARY 21, 2024

They had tagged each and every one of them based on who was in them, what they were doing, and where they were taken. The memorable quote from this interview was something as simple as, “I tagged over 10,000 photos with people’s names, activities, and location. I can only imagine how long this took. I was amazed.

User Friction 218

User Friction Customer Experience Customer Feedback Analytic Tools 218

ProductPlan

APRIL 30, 2019

Thought leaders, opinion pieces, keynote speakers and even this blog have preached over and over about the importance of customer value and how that should drive product planning and prioritization. Putting a price tag on a bumped-up prioritization gets people back to economic decision making instead of emotional.

Weak Development Team 76

Weak Development Team Webinar Roadmap Customer Experience 76